Store Supervisor - Haven, CT; Chapel St

Store Supervisor - New Haven, CT (Chapel St)

Join TD as a Store Supervisor overseeing day‑to‑day team activities to ensure operational excellence, compliance, and superior customer experiences in the New Haven, CT (Chapel St) location.

The Store Supervisor supervises a team of advice and service colleagues to achieve store and customer objectives. The role drives operational and sales performance while managing the teller side, platform, and escalation processes.

• Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and store objectives that result in legendary customer and colleague experiences
• Provides day‑to‑day team leadership and work direction to ensure effective delivery of personalized service and advice activities while maintaining compliance and regulatory guidelines
• Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities
• Work focus time horizon is generally short term with low to moderate risk
• Drives operational excellence in the Store, including cash handling, vault management, fraud prevention, and control of negotiable items
• Engages customers in loan product conversations, facilitates application intake, and maintains an active NMLS registration status
• Leads, develops, and coaches the team on delivering effective customer service, product and advice conversations, and service strategies
• Acquires and deepens the Store Customer base through proactive sales and service activities and lead management
• Connects with prospects, provides financial advice, and deepens relationships through lead management activities

• HS Diploma or GED required; undergraduate degree preferred
• 2+ years related experience working with customers and/or sales in any capacity or equivalent
• Notary License preferred
• Previous supervisory experience or demonstrated ability in direction, decision making, and coaching
• Strong organizational skills and the ability to multi‑task in a fast‑paced environment
• Effective verbal and written communication skills and sound judgment in decision making
• Proven ability to meet and exceed customer expectations and to provide community services

• Delivers end‑to‑end advice, builds trust through educational content, provides consultative support, and advocates proactively
• Uses all product knowledge to coach the store team on consultative advice
• Leads exceptional service in the lobby and frontline, completing transactions and engaging in needs‑based conversations
• Represents TD as first point of contact for customer inquiries and escalations, taking ownership of complaints and issues
• Enforces the execution of the Store Customer experience plan/objectives and operational excellence
• Coaches to ensure consistent application of customer problem resolution and escalation guidelines
• Maintains a legendary service process for over the counter and complex sales/service questions
• Assists with a professional and inviting lobby space, adhering to regulatory guidelines
• Works collaboratively with partners to ensure customers receive service in the channel best suited to their needs

• Strong working knowledge of all operational systems and databases
• Vault management, currency level control, and shipping/delivery tracking
• Manages the store’s operational standards, cash handling, fraud prevention, and employee safety
• Plans, organizes, and coordinates the store’s administrative duties and resolves operational issues
• Approves financial transactions with sound judgment and ensures compliance with policies
• Ensures operational excellence and compliance, including cash control procedures and security measures
• Provides continuous improvement support and documentation accuracy
• Is knowledgeable of and complies with the Bank Code of Conduct

• Leads and supports a high performance team, providing coaching, feedback, and performance reviews
• Tracks and addresses performance in a timely manner and ensures colleague compliance with regulatory policies
• Mentors and develops team…