Maintenance Planner

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Salary Range

$90,000.00 - $

The Maintenance Planner creates and develops the Facility Operations (Fac Ops) Department Standard Operating Procedures (SOPs), staff modeling, job plans, and safety plans. This position also produces and delivers training, quality assurance, and employee engagement programs that support and standardize the work of the Physical Plant operational units (MEP and structural trades) in Facilities Operations for the physical appearance and the daily operation of Yale’s buildings.

Reporting to the Director of Facilities Operations, this position is responsible for planned maintenance and process standardization for physical plant operational units that impact the physical appearance and the daily operation of buildings, including the MEP and structural trades. Ensure the standardization of processes and quality across all operational units. Provide coordination and support for resource planning efforts and project plans, consistent with strategic plans, to inform operating and capital decisions.

Analyzes feedback from the Facilities Operations community to discuss processes affecting their area of responsibility. Develop staffing models and job plans to satisfy new needs and to determine and coordinate priorities.

Participates in, creates support for, and coordinates with various stakeholder groups. Develops, conducts, and manages safety and quality assurance programs and audits to determine the effectiveness of developed processes, manpower efficiency, and work implementation. Identify improvement areas with customer satisfaction surveys, building audits, and compliance checks. Coordinate, develop, and refine all operations and maintenance (O&M) responsibilities and methods to align with industry best practices and University Sustainability goals.

Incorporating innovative thought, technology, and best practices to improve services continually. Develops the planning and development of services in support of the MEP and structural trade services in all University buildings. Developing and maintaining building- and department-level service agreements with the coordination of campus site directors, ensuring sustainability objectives are included. Coordinates with Capital Projects and Planning, Facilities leadership, and outside contractors & vendors.

Develops and captures service delivery processes such as preventive maintenance programs, response to emergency needs, and support of special events and activities. Ensure safety protocols for O&M practices and that regulatory and environmental compliance is maintained and supported through training and management. Reviews construction project requirements, determining the need for supervision and frontline staff, work methods and procedures, tools, equipment, and other materials.

Working across multiple Facilities Operations work units, develops the plans and processes for work units to meet the growing needs of Yale’s multiple campuses. Provides organizational and procedural support for campus site directors, associate directors, area managers, supervisors, and frontline staff. Assists with asset management and information management, working with our CMMS (Asset Works) and other systems and programs to increase data transparency and improve service performance and delivery.

May include oversight of 3rd party agreements. Supports campus site directors in developing the department budgets - determining needed staffing models, capital equipment acquisition, inventory review, obsolescence determination/renewal, and supply management. Develop reports and presentations for senior leadership. Provide a means for evaluating performance and conducting training. Includes collecting, monitoring, tracking, and analyzing key metrics and performance indicators for productivity, effectiveness,…