Lead RN Navigator

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Orthopaedic/Spine Nurse Navigator Team Leader facilitates the multidisciplinary clinical program through the skills of advanced leadership resulting in exceptional patient care and clinical outcomes. The Neurosurgical and Orthopedic Nurse Navigator Team Leader oversees program development by championing the Navigator mission to improve patient preparedness for treatment through education and psychosocial support while also facilitating interaction between patients, family members, their physician(s) and referrals as appropriate.

The Neurosurgical and Orthopedic Nurse Navigator Team Leader assists in the development of pathways for use in the EPIC platform appropriate educational materials and program monitoring to promote coordination of care and patient satisfaction. The Neurosurgical and Orthopedic Nurse Navigator Team Leader serves as the lead Navigator and liaison with the clinical and leadership team as respects program development, expansion and successful achievement of programmatic goals.

EEO/AA/Disability/Veteran

• Assists with all clinical and administrative aspects, initiatives and responsibilities associated with the Orthopedic/spine optimization program. Is self-directed and innovative in clinical practice. Ensures that the resources, processes of delivering care, and demonstrating the foresight to anticipate problems and solutions result in favorable outcomes. Creates and addresses all scheduling and coverage needs for the Navigators that practice at Yale New Haven Hospital and cover Bridgeport and Milford Hospitals.
  
  Assists physician leader and Director with ongoing management of the Neurosurgical and Orthopedic Program. Assists the Optimization Program Manager with the development, ongoing management, quality and outcomes of the Neurosurgical and Orthopedic Program. Serves as a clinical leader of the navigator team and role model for the Neurosurgical and Orthopedic Program. Supports the work of the multi-disciplinary provider team members as it relates to the accomplishment of positive patient outcomes.
  
  Maintains excellent understanding of medical knowledge regarding Orthopaedic/Spine procedures. Is certified as an Orthopedic Certified Nurse. In collaboration with the medical team, coordinates the clinical care of patients. Utilizes excellent leadership skills to prioritize needs in an ever-changing patient care environment. Maintains knowledge of evidence based medicine. Acts as a clinical resource for navigators and clinical nursing staff related to transitions of care issues and educational needs.
  
  Provides accurate, comprehensive assessment of relevant medical history and condition by using the optimization screening tool and follow up protocols. Assesses patient and family understanding of patient condition, goals of care and ongoing management. Provides patients and families with education regarding their disease process, medications, treatment and plan of care. Has direct responsibility for predetermined population of patients to optimize.
  
  As a member of the Orthopedic/spine team, assists with establishing protocols and guidelines. Performs additional duties as requested.
• Provides support to patient caregivers through guidance, direction and support in both the inpatient and outpatient settings. Evaluates patients pre-admission health status to plan for discharge needs. Serves as a liaison for all EPIC-related pathways, consult orders and documentation for the Navigators. Serves as mentor for all navigators. Participates in orientation of new navigators. Assists patients and families in understanding their treatment options, pre and post operative care and available resources.
  
  Serves as an essential link between patients and all other care providers. Continuously monitors and measures progress of interventions and outcomes. Partners with patients and families in addressing their concerns, issues, desires and needs. Facilitates the assessment, initiation and evaluation of patient and family education. Enhances the patient/family quality of life through assessment, teaching, communication, emotional support, spiritual support and the practice of family centered care.
  
  Facilitates appointments for consults and support services within established service standards, including social work, dieticians, physicians, etc. Assists with planning and implementation of a safe discharge and transition of care. Maintains responsibility for post discharge phone calls and follows up as appropriate. Conducts follow up calls related to patient satisfaction and survey completion.
• Assists physician and administrative leaders with Orthopedic/Spine quality improvement process. Serves as the ad-hoc…