Eligibility Services Specialist; Hybrid

Eligibility Services Specialist

Hybrid position; locations include Bridgeport, Danbury, Hartford, Manchester, Middletown (Windham), New Britain, New Haven, Norwich, Stamford, Torrington, Waterbury, & Willimantic. Salary: $66,733 - $83,328 per year.

• Full-time, 40 hours per week
• First shift (Monday – Friday, 8:30 a.m. – 5:00 p.m.)
• Positions are available in multiple Connecticut locations.

The State of Connecticut, Department of Social Services (DSS) is accepting applications from qualified agency employees for multiple Eligibility Services Specialist positions across the Benefits & Eligibility Processing Units (Generalist, Regional Processing Unit), Temporary Family Assistance (TFA), and Long Term Supports and Services (LTSS).

Candidates must detail relevant work experience and training on their Master Application to support desired work location selection:

• Benefits and Eligibility Processing Units
• Temporary Family Assistance (TFA)
• Long Term Supports and Services (LTSS)

Visit our new State Employee Benefits Overview page for:

• Professional growth and paid professional development opportunities.
• A healthy work-life balance for all employees.
• State of Connecticut is a Public Service Loan Forgiveness employer, allowing possible qualification for student loan forgiveness after 10 years of service.

Applicants must be current State of CT employees of the agency listed above for at least six (6) months of full-time service (or full‑time equivalent) and meet minimum qualifications as listed in the opening. Specify qualifications on your application.

• Meet Minimum Qualifications by the closing date. Specify qualifications on your application.
• Educational Credits:
  List earned credits and degrees accurately.
• Resume Policy:
  Resumes are not accepted during the initial application process.
• Preferred Shift/
  
  Location:
  
  Select all desired locations and shifts.
• Timely Submission:
  All materials must be received by the deadline.
• Salary Calculations:
  Current state employees’ salary calculations may differ across branches.
• Application must be submitted via the State of Connecticut Online Employment Center.

• Referral Questions may be required and must be completed by the questionnaire’s expiration date.
• Prepare for Interview:
  Review the Interview Preparation Guide.
• Track status via Job Aps Personal Status Board.
• Position may be filled in accordance with contractual language and employment rules.

Reach out to Christopher.

Lavallee for recruitment updates. For FAQs, check your Personal Status Board.

The class is accountable for acting as a working supervisor and policy specialist, providing eligibility services to clients of the department’s assistance programs, and supporting clients toward self‑direction, self‑reliance, and independent living.

• Plan unit workflow and determine priorities.
• Schedule, assign, oversee, and review work.
• Establish and maintain unit procedures.
• Provide staff training and assistance, including monitoring and assessing needs.
• Conduct or assist in performance evaluations.
• Act as liaison with operating units, agencies, and outside officials regarding unit policies.
• Provide technical and procedural support to staff.
• Act as liaison with Eligibility Services Supervisor concerning training needs and workflow effectiveness.
• Act as unit policy specialist on complex case resolution.
• Facilitate resolution of systems and data problems.
• Provide eligibility and/or vocational services to clients on individual caseloads.
• Conduct in‑depth interviews with applicants facing eligibility challenges.
• Evaluate clients’ financial needs and stabilize economic situations.
• Review eligibility periodically to ensure correct benefit levels.
• Conduct comprehensive social services assessment to identify employability barriers.
• Provide eligibility, employment, and supportive services to reduce barriers and promote self‑sufficiency.
• Monitor client progress with employability plans and take appropriate actions.
• Make recommendations on policies or standards.
• Prepare reports and…