Bilingual Case Aide

Job Description

If you're early in a career in human services, social work, or child welfare, the hard part is getting real experience inside a real system. This role hands you that from day one.

As a Case Aide in CCP's Unaccompanied Children's Program, you'll work alongside case managers, clinicians, coordinators, and federal partners — and build skills that follow you for the rest of your career.

It's a front-row seat to how a case actually moves, from placement to safe release.

Why You'll Love Working Here

Children's Community Programs of Connecticut (CCP) is a nonprofit that has served children and families across our state since 1999. Every family is our focus — and in this program, that means the children placed in our care while their cases move toward release. Here, your work is never abstract; you see the difference you make in a child's safety, their day, and the records that carry their case forward.

We back the people who do that work:

• Comprehensive medical, dental, and vision plans for team members and their families

• Recognition awards that celebrate the wins, large and small

• Culture committees where team members genuinely shape how CCP works

• Lunch & Learn sessions and advanced training with internal and external experts

• Accessible, organized leadership that is honest about what this work asks and supports you in carrying it

• Referral bonus program

What You'll Do

Reporting to the Program Director / Assistant Program Director, you will:

• Provide direct, daily supervision and support to unaccompanied children so they are safe, settled, and never navigating a new country alone.

• Accompany children to medical appointments and stay with them through care, so no health need goes unmet.

• Transport children to appointments and home, in- and out-of-state, getting them where they need to be, when they need to be there.

• Help case managers and the medical and education coordinators keep each child's records accurate and current — the documentation that moves a case toward safe release.

• Support the Medical Coordinator with outside appointments and the Education Coordinator with school enrollment and school needs.

• Collect, store, and safeguard each child's belongings

• Document interactions with children and sponsors to the standards of the federal Office of Refugee Resettlement (ORR), the agency overseeing the care of unaccompanied children.

• Keep files organized and compliant with CCP, ORR, and state licensing and confidentiality requirements, and stay current as resettlement policies change.

• Work shoulder-to-shoulder with the treatment team so the support around each child is coordinated and whole.

This is a full-time position. Regular hours are Monday through Friday, 8:30 a.m. to 4:30 p.m., and the schedule also includes some nights, weekends, and holidays as the program requires.

What You'll Bring To The Table

Required:

• High School Diploma or GED

• Bilingual in English and Spanish

• A valid, current driver's license and the ability to drive a company vehicle, or your own vehicle with current auto insurance, for in- and out-of-state travel

• Availability for a varied schedule that includes some nights, weekends, and holidays

• Comfort handling confidential, sensitive information with discretion; you will work within HIPAA and federal confidentiality standards, with training provided

• Strong computer skills (Microsoft Office and Google Workspace) and a willingness to learn new systems

• Patience, cultural humility, and steadiness with young people who have been through a great deal

Preferred:

• Associate degree in a behavioral science or related field

• Experience in child welfare, case management, or direct care

• Prior experience serving immigrant populations, especially…