Director, Alliance Management

Description

As the Director, Alliance Management, you will be the primary commercial relationship lead for Padagis's emerging Contract Manufacturing and Private Label business. Your top priority will be building and managing strong, long‑term customer partnerships, serving as a trusted advisor who understands client needs and delivers innovative outsourcing solutions. In this role, you’ll also help establish the internal frameworks and processes needed for a highly customer‑centric operation, while also driving new business growth.

You’ll oversee cross‑functional milestones to ensure on‑time launches, represent Padagis at industry events and trade shows, and collaborate closely with the Business Development team on early‑stage opportunities. Ultimately, you’ll own the customer relationship end‑to‑end, aligning Padagis’s expertise with customer growth goals and ensuring a seamless outsourcing journey.

• Customer Relationship Ownership
  :
  Serve as the primary relationship lead for assigned CMO and Private Label customers, acting as their trusted advisor and advocate. Ensure a seamless customer experience by proactively addressing needs, resolving issues, and driving alignment between customer goals and Padagis’s capabilities.
• Strategic Business Development
  :
  Identify, evaluate, and pursue new customer opportunities particularly in semi‑solid and nasal product categories. Collaborate with Business Development to qualify leads, shape proposals, and position Padagis as a partner of choice.
• Account Growth & Retention
  :
  Deepen engagement with existing accounts by uncovering growth opportunities, expanding services, and strengthening long‑term partnerships.
• Contract Management
  :
  Lead negotiations and manage the execution of contracts, ensuring terms are met and partnerships remain mutually beneficial. Serve as the ongoing commercial liaison, balancing customer needs with Padagis’s strategic and financial objectives.
• Cross‑Functional Program Leadership
  :
  Oversee customer programs and launches, coordinating across regulatory, supply chain, quality, and operations teams. Ensure key milestones are achieved on time, with clear communication of progress and expectations to customers.
• Market Presence & Representation
  :
  Represent Padagis at industry conferences, trade shows, and networking events to build brand awareness, generate leads, and strengthen our reputation as a reliable CMO partner.
• Process & Capability Building
  :
  Help establish internal processes, tools, and frameworks that enable scalable, customer‑centric operations. Champion best practices in alliance management and ensure continuous improvement of commercial workflows.

• Bachelor's degree
• Five or more (5+) years in a commercial, customer‑facing role within a CMO or CDMO pharmaceutical setting.
• Demonstrated ability in building strategic, customer‑centric processes and client relationships.
• Strong project/program management experience, with a track record of managing cross‑functional deliverables.
• Negotiation and contracting skills, especially in pharma partnerships or outsourcing arrangements.
• Advanced proficiency in Excel (pivot tables, data analysis), with strong analytical and problem‑solving capabilities.
• Entrepreneurial mindset – resourceful, self‑starting, strategic with a sense of urgency and attention to detail.
• Excellent presentation, organizational, and communication skills.
• High commercial acumen, integrity, and ability to operate effectively across matrixed teams.

• Experience in organizations that manufacture semi‑solid/nasal dosage forms.
• Proficiency in BI tools such as Power BI or Business Objects.
• Familiarity with pharma contract manufacturing standards and regulatory frameworks.

• Service delivery – Understand who your internal and external customers are, identify their needs, and deliver value above their expectations.
• Active collaboration – Seek opportunities to work together across teams, functions, business units, and geographies to seek success.
• Demonstrate agility – Proactively identify changes in our environment and act quickly, leading or embracing change.
• Think…