Call Center Customer Service​/Dispatcher

Position: Call Center Customer Service / Dispatcher
LOGISTICS COORDINATOR / CALL CENTER CUSTOMER SERVICE/ DISPATCHER

We are seeking a Call Center Customer Service / Dispatcher for our fast-paced service business. Our company is thriving because we provide outstanding service, trustworthiness, professionalism and quality. Dispatch experience is a strong plus, along with someone who is a quick thinker, has a calm disposition and customer service background.

Key Responsibilities:

• Communicate with customers via phone, email, chat or text
• Enter new service requests and assign them to appropriate technicians
• Coordinate with internal departments to ensure successful completion of tasks
• Using Web Board tools to plan technician schedules utilizing zones and certifications for maximum utilization
• Schedule parts jobs in advance confirming appointments with customers utilizing analytics
• Partner with Business Units to schedule and complete recurring Preventive Maintenances

Requirements:

• Prior dispatch and direct customer experience or related work history
• Excellent communication skills with the ability to successfully interact with a diverse group of employees and customers via phone, email, chat and text
• Effectively perform job duties in a fast-paced and often hectic environment while maintaining company standards for customer service
• Advanced computer skills and familiarity with Microsoft Office products
• Neat & organized work habits including ability to multi-task
• Ability to use analytics to direct activity and make decisions based on data
• Experience in HVAC industry, a plus

Benefits:

• Health insurance with generous company contribution
• Dental, Life Insurance, Disability, and Vision
• 401K plan with employer match
• Vacation and sick days
• Paid holidays
• Training & Development programs

Shifts:

Monday - Friday

8 hour shift

On site - In office only