Account Manager - Helipass

POSITION OVERVIEW Under the direction and guidance of the Helipass President and/or Director of Customer Operations, the Account Manager will support and promote Helipass services across the United States and other global regions. This individual will take an active role, in partnership with other Account Managers and Customer Operations team, in crafting and executing customer account strategies in an assigned territory.

They will provide support in a Sales Engineering capacity for pre-sales engagements and will remain engaged with all customers in their territory to ensure the ongoing fit of Helipass products, services, and product strategy.

ESSENTIAL DUTIES &

ACCOUNTABILITIES Revenue Generation Educate prospects and customer stakeholders on the benefits of the Helipass platform

Partner with the Commercial team to craft effective customer strategies to achieve and exceed revenue targets

Prospect and qualify new sales leads through activities including (but not limited to) cold calling, emailing, networking ents, service port or office visits

Serve as a Sales Engineer for pre-sales engagements, including product demonstrations, business/technical needs discovery, business case development, and value proposition development

Manage procurement process with customers, including activities such as contract negotiation, supporting vendor onboarding processes, and facilitating any audits necessary to maintain vendor status within the customers’ procurement ecosystem(s). Supporting our Customer Community Work closely with customer management teams to discover relevant KPIs to their operation and partner with technical SMEs to deploy these KPIs via our Advanced Analytics platform

Advocate on behalf of customers in prioritizing relevant bodies of work (projects, continuous improvement interests, etc.) and as a member of the Helipass Roadmap Committee Serve as an escalation point for customer stakeholder support

Plan and deliver regular business performance reviews Cultivate a Winning Mindset Maintain a high morale and culture of success

Display a relentlessly positive, supportive, and optimistic attitude to both our team and our customers

Bring creativity and insight to the table in crafting solutions for our customers

Track activities in company information systems (CRM, work tracking, etc.) as required and keep current by updating account information regularly

Domestic and International Travel as required to primarily support sales and customer relationships

Other duties as assigned QUALIFICATION REQUIREMENTS Bachelor’s degree in business or related field3-5+ years of sales and marketing experience. Energy sector and/or Software sales experience preferred.

Experience in customer support and relationship development

Good interpersonal and analytical skills

Excellent written and verbal communication skills

Proficiency in Microsoft Office suite

Have a passion for teamwork and problem solving.

ORGANIZATIONAL CORE VALUES Safe – We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.

Efficient – We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity as a high performing organization.

Quality – We are committed to ensuring excellent organizational performance, which produces sustainable and reliable outcomes.

Service – We are dedicated to the service of our customers, our communities and each other.

BEHAVORIAL COMPETENCIES Drive & Energy
- Effective performers have a high level of energy and the motivation to sustain it over time. They are ambitious and passionate about their role in the organization. They have the stamina and endurance to handle the substantial…