Appointment Scheduler/Review
Job in
Woodcliff Lake, Bergen County, New Jersey, 07677, USA
Listed on 2025-11-29
Listing for:
Mqshealth
Full Time
position Listed on 2025-11-29
Job specializations:
-
Administrative/Clerical
Appointment Setter/ Scheduler, Healthcare Administration
Job Description & How to Apply Below
Location: Woodcliff Lake
Position Overview
The Appointment Scheduler is responsible for managing and coordinating appointments for residents by collaborating with facilities, healthcare providers, and transportation services. This role ensures timely and accurate scheduling to meet residents' needs while adhering to organizational procedures and guidelines.
Key Responsibilities- Receive intake forms from the facility via Zoho Desk or Admissions.
- Review the forms to assess appointment scheduling requirements, referencing the Appointment Scheduling Cheat Sheet.
- Communicate with the facility team to confirm mode of transport and payment terms if adjustments are needed.
- Contact the doctor’s office to schedule appointments based on requested timeframe, specialty, and proximity.
- Request and submit scripts from the facility to the doctor’s office as required.
- Place scheduled appointments as orders in MOVI.
- Record appointments in PCC and update the resident’s PCC calendar accordingly.
- Notify residents' families of the scheduled appointment details.
- Submit transportation insurance forms via MOVI.
- Collaborate with dispatchers to resolve scheduling conflicts or issues such as double bookings, delays, or urgent requests.
- Manage rescheduling of missed appointments and coordinate with doctor’s offices for grace periods when necessary.
- High school diploma or equivalent; additional certification in office administration or healthcare is a plus.
- Strong organizational and time-management skills.
- Proficient in using scheduling and management software (e.g., Zoho Desk, MOVI, PCC).
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks and adapt to changing priorities.
- Familiarity with healthcare scheduling and transportation coordination is preferred.
- Attention to detail
- Problem-solving skills
- Effective coordination and teamwork
- Customer service orientation
- Familiarity with medical terminology and insurance processes
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