Receptionist, Administrative​/Clerical

Job Details:

Job Location:

Spring Home at Galloway - Galloway, NJ, Position Type:
Per Diem, Education Level: None, Salary Range: $17.00 - $18.00

Hourly, Travel Percentage:
None, Job Shift: Any.

• Greet and welcome residents, visitors, and staff in a friendly and professional manner.
• Direct visitors to the appropriate departments, offices, or resident areas as needed.
• Ensure that all visitors sign in and follow facility protocols for safety and security.
• Assist residents and visitors with inquiries and provide information about the facility and services.

• Answer and direct incoming phone calls in a polite and professional manner.
• Take messages and ensure that they are communicated promptly to the appropriate individuals or departments.
• Respond to general inquiries and provide information as needed, or direct calls to the appropriate person.
• Manage and distribute incoming mail and packages to the correct recipients.

• Perform general administrative duties, such as filing, faxing, copying, and scanning documents.
• Assist with scheduling appointments, meetings, and events as requested by staff or management.
• Help maintain records, including visitor logs, and ensure proper documentation of front desk activities.
• Order office supplies and maintain a well-organized and tidy reception area.

• Provide exceptional customer service to residents, visitors, and staff, ensuring that their needs are met and inquiries are addressed promptly.
• Handle any concerns or complaints in a calm and courteous manner, escalating issues to the appropriate staff when necessary.
• Build positive relationships with residents and their families, offering assistance and support when needed.

• Monitor and ensure that safety protocols are followed at the front desk, including visitor sign-in and compliance with facility policies.
• Report any security concerns or suspicious activities to management or security personnel.
• Ensure the confidentiality of sensitive information in accordance with facility policies and regulations, including HIPAA when applicable.

Education:

High school diploma or equivalent required.

Experience:

Previous experience in a receptionist, administrative, or customer service role is preferred, especially in a healthcare or senior living setting.

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with basic office equipment, such as phones, copiers, and computers.
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic data entry.
• Ability to handle multiple tasks in a busy environment while maintaining a positive and professional demeanor.

• Health benefits including Medical, Dental & Vision
• 401k with company match
• Early Pay via Tapcheck!
• Employee Perks & Discount program
• PTO + Company Holidays + Floating Holidays
• Referral Bonus Program
• Mentorship Programs
• Internal/Upskilling Growth Opportunities
• Continued Education Loan Repayment Program powered by Clasp