Account Manager

Position: Account Manager I
Location: Wall Township
The position is a focal point between Customers and Sales, maintaining the customer relationship by providing the best possible level of support with honest and timely communication. You will work directly with the customer by processing & monitoring customer purchase orders, answering questions diligently and resolving delivery issues (which can require thorough investigations with internal/external stakeholders). This position ensures customer order requirements flow down are captured, communicated & acted to support on time delivery of the company OEM & Aftermarket products.

• Manage Purchase Orders:
Oversee placement, changes, status requests, and issue resolution.
• Order Tracking:
Provide updates on the product's stage within the ordering, production, and shipment process.
• Customer Line of Balances:
Maintain and audit weekly to ensure accurate order entry in Order Book.
• Customer Communication:
Notify customers of potential delays and negotiate updated On Dock Dates.
• Recovery Schedules:
Prepare and present to customers.
• Status Reviews:
Support internal and external status reviews and escalation meetings.
• KPI Management:
Support customer KPI inputs and manage disputes to positive resolution, ensuring orders are not counted as late (through collaboration & negotiation) on OEM & CSS customer dashboards .
• Forecast Reviews:
Support internal and external forecast reviews, pre-S&OP, and S&OP. Ensure adjustments in production requirements are updated in M3 and customer portals.
• On-Site Support:
Assist the OSS team with parts and documentation submittal.
• Compliance:
Ensure adherence to purchase order obligations and support purchase order compliance.
• Accounts Receivable:
Communicate and resolve pricing and invoicing discrepancies.
• Quoting:
Prepare and support quotes for parts and components.
• Program and Operational Management:
Support related activities.
• Warranty Management:
Attend meetings and work to resolve warranty claims weekly, in coordination with the warranty management team in New Jersey.
• Manage Purchase Orders:
Oversee placement, changes, status requests, and issue resolution.
• Order Tracking:
Provide updates on the product's stage within the ordering, production, and shipment process.
• Customer Line of Balances:
Maintain and audit weekly to ensure accurate order entry in Order Book.
• Customer Communication:
Notify customers of potential delays and negotiate updated On Dock Dates.
• Recovery Schedules:
Prepare and present to customers.
• Status Reviews:
Support internal and external status reviews and escalation meetings.
• KPI Management:
Support customer KPI inputs and manage disputes to positive resolution, ensuring orders are not counted as late (through collaboration & negotiation) on OEM & CSS customer dashboards .
• Forecast Reviews:
Support internal and external forecast reviews, pre-S&OP, and S&OP. Ensure adjustments in production requirements are updated in M3 and customer

Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Calculate figures and amounts such as discounts, interest, commissions, & percentages - Basic
• Read, analyze, and interpret technical procedures, or governmental regulations - Basic
• Write reports, business correspondence, documentation updates - Intermediate
• Effectively present information and respond to questions from clients, and customers - Intermediate
• Maintain confidentiality under executed NDAs with specific care for military contracts execution - Intermediate
• M3 experience - Intermediate
• OEM portals experience - Intermediate
• Work instructions/ Process drafting - Intermediate
• Microsoft Office Word & Power point - Intermediate
• Microsoft Office Excel - Intermediate to Expert (preferred) Education and/or

Experience:

• Bachelor degree (preferred), or 2 year certificate from college/technical school + 5 years of experience in a Customer Support role
• MRP experience a plus (M3, Boeing Exostar, Airbus Airsupply)
• Excellent verbal and written communication skills in English are essential to this position