Operations Manager

Operations Manager / eCommerce Fulfillment Specialist Responsibilities

• Monitor and manage daily fulfillment operations ensuring timely and accurate delivery of our client’s .com orders.
• Analyze order data across the business and partner systems to detect and address inaccuracies and risks, proactively manage exceptions and their resolutions, and maintain an accurate picture of all orders in the pipeline.
• Partner cross-functionally with business, supply chain, customer support, and technical product teams to address customer, logistical, technical, and payment-related issues.
• Identify customer pain points across the product delivery & installation lifecycle and drive process improvements and technical product development to enhance customer experience.
• Develop & own volume forecasting for our logistics partners for capacity planning purposes.
• Measure & develop key performance metrics to maintain operational excellence and identify strategies for improvement.

• 4+ years relevant experience in fulfillment or eCommerce business operations
• Experience with Alteryx & Tableau software is a strong advantage
• High volume eCommerce order management experience preferred

Seniority level:
Associate

Employment type:

Contract

Job function:
Analyst, Management, and General Business