Service Advisor

Aftersales Service & Warranty Woodcliff Lake, NJ 17.12.2025

Knowing the destination isn't enough: you need to know how to get there. Build up your own networks, exploit new ideas, consistently take the initiative. Inspire other people with your enthusiasm. That's the only way to give ideas the power that allows them to become true innovations.

As a Service Advisor you will ensure vehicles are efficiently scheduled and processed through the workshop with proper documentation in compliance with legal and warranty requirements. You will oversee repair orders to maintain accuracy and accountability throughout the service process, and you will deliver premium customer experience aligned with BMW Group’s service standards and business objectives. As well as maintain full-time, on-site presence at the BMW facility to support operational and customer service excellence.

• Coordinate and manage customer appointments to ensure an efficient and positive service experience.
• Assess vehicle needs through customer consultations and technician inspections, ensuring accurate and transparent repair estimates.
• Communicate effectively with Technicians, Parts Associates, and customers to ensure timely completion of repairs and updates.
• Maintain detailed records of repeat visits, repairs, and estimate follow-ups to support service accuracy and accountability.
• Apply expert product knowledge to assist customers with maintenance, service, and warranty.

• High School Diploma/GED
• 2-5 years experience in the service or hospitality industry
• Valid in-state driver’s license and must maintain an acceptable, safe driving record
• Must be able to drive a manual transmission vehicle

Medical, Dental, and Vision insurance

401(k) with Company match and Retirement Income Account

Employee vehicle program

Generous PTO and Company paid holidays

Voluntary Benefits to fit your needs

Relocation is not available for this position.

This role requires full time attendance in the office, Monday - Thursday.

The expected salary range for this position is $46,500.00 - $76,700.

The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

BMW in the United States is an equal opportunity employer. It is the policy of BMW Group in the United States to provide equal employment opportunity (EEO) to all qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.