Scheduling Coordinator

Overview

The Customer Resource Planning Specialist coordinates all customer service related activities with field resources, including service and installation planning and execution.

• Ensures a high level of customer satisfaction by efficiently coordinating service related activities (installation & remedial operations) between customers and field resources.
• Manages open service related activities on a daily basis to maintain timely delivery and activity completion.
• Maintains ETAs and updates on customer’s vendor managed software systems.
• Creates, schedules, dispatches and tracks service related activities.
• Ensures accurate, timely and efficient delivery of service related activities within the Praxedo Scheduling program.
• Ensures all service related activities are maintained accurately in Praxedo and SAP for reliable revenue tracking and pipeline analysis.
• Ensures materials have shipped to meet scheduled installation dates.
• Verifies and updates ETAs as required for customer communication.
• Accurately creates and manages vendor purchase orders to ensure vendor invoices to Checkpoint are within payment tolerances and processed in a timely manner.
• Generates reports and provides status updates as required for service management and customers.
• Communicates professionally and responsibly with internal and external service resources, company representatives and customers.

Education

• High School Diploma or equivalent. College course work or degree is preferred.

Experience

• Minimum of 1 year previous Call Center/Scheduling or Customer Service related experience.

Knowledge, Skills, & Abilities (KSA’s)

• Previous experience in a similar environment (i.e. coordinating work orders and technician schedules).
• Experience with scheduling programs preferred.
• Excellent typing/data entry skills and the ability to work in varied computer programs.
• Excellent verbal and written communication skills. Ability to effectively communicate with internal and external customers.
• Ability to work in a Call Center phone & electronic queue environment.
• Ability to effectively perform in a fast-paced and deadline driven environment.
• Attention to detail, strong follow up skills; and proven ability to produce quality work.
• Analytical experience a plus.

• Job Type: Full-Time
• Pay: $26.44-$28.85 / hour
• Benefits: 401(k), 401(k) Matching, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Employee Assistance Program, Employee Discount, Paid Time Off, Tuition Reimbursement, Flexible Spending Account, Health Savings Account
• Schedule:
  
  Monday to Friday
• Work Location:
  
  Office located in Thorofare NJ