Customer Care Representative

Job Overview

Customer Care Representative at Lennar in Erial, NJ. Lennar is a leading home builder dedicated to exceptional customer service.

• Schedule and oversee repairs, ensuring completion within specified time frames.
• Maintain service request logs and documentation of all work performed.
• Evaluate performance of trade partners and materials, reporting back to management.
• Participate in department meetings and emergency on‑call rotation schedules.

• High school diploma or GED; associate’s degree preferred.
• 1–3 years of experience in residential customer service or construction field preferred.
• Valid driver’s license with a good driving record.
• Strong communication, organizational and time‑management skills.

Regular, in‑person attendance at company communities/job sites and offices during regular work hours is essential. Ability to occasionally bend, stoop, reach, lift, carry office materials weighing 50 pounds or less, and operate a keyboard.

Lennar offers comprehensive benefits including health insurance (Medical, Dental, Vision), 401(k) with company match, paid parental leave, education assistance, adoption assistance, and more. Additional benefits include vacation, holiday, sick leave, personal days, referral bonus, and home purchase discounts.

Hourly rate $21.58–$38, subject to adjustment based on experience and location. Eligible for bonuses and commissions.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Job : R25_