Customer Service Representative; Kenilworth

Ventós is a global company specializing in the distribution of Essential Oils & Aroma Chemicals for the Flavors & Fragrances industry. Headquartered in Barcelona, Spain, we operate across 9 international subsidiaries, including Ventós USA Inc., based in Kenilworth, NJ.

As part of our continued growth, we are looking for a Customer Service Representative to join our U.S. team. This is a key position to strengthen client relationships, ensure customer satisfaction, and contribute to the success of a global leader in our sector.

• Act as the main point of contact for customers, providing outstanding service and follow‑up.
• Process and manage orders, shipping documentation, and logistics coordination.
• Identify and assess customer needs, collaborating with Sales, QC, and Logistics teams.
• Handle customer inquiries and complaints with professionalism and problem‑solving attitude.
• Support contract management, stock allocation, and basic accounting operations.
• Coordinate sample and documentation requests.

• 3+ years of experience in customer service or related roles.
• Fluent in English;
  Spanish or French is a plus.
• Strong communication skills, proactive and team‑oriented.
• Organized, reliable, and able to work independently.
• Knowledge of Microsoft Office (Excel), Dynamics NAV, and Google Workspace.

• Be part of a growing global company in the
  Flavors & Fragrances industry
  .
• A dynamic environment with opportunities for professional growth.