Call Center Representative

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Full Time 8810 All Emp Basking Ridge, NJ, US

2 days ago Requisition

Salary Range: $48,000.00 To $50,000.00 Annually

Affinity FCU is hiring Call Center Reps! Register for our Job Fair!

When:
Wednesday, October 21st from 10am until 2pm

Where:
Affinity HQ, 73 Mountainview Blvd, Basking Ridge, NJ

CURRENT OPPORTUNITIES:

• Banking Call Center Representatives, FT – Basking Ridge, NJ (Remote-Hybrid) ($48k-$50k)

We are seeking results oriented and service focused individuals to join our digital contact center team.
Selected candidates MUST be able to work M-F 8:30am-5pm, 9am-5:30pm or 10:30am-7pm with Saturday availability required at least twice per month: 9am-1pm and 1-5pm shifts. This position is HYBRID, with some onsite work required at our corporate headquarters in Basking Ridge, NJ.

Call Center specialists provide our credit union members with knowledgeable, prompt, accurate and courteous service, while also showing empathy and genuine care for their financial well-being. Responsibilities include communicating with members via digital channels to discuss their individual financial needs, effectively handle inbound calls, seek solutions to problems, identify needs-based sales opportunities, and develop long term financial relationships with our members.

Requirements:

• Minimum of two years of experience in a customer service capacity, high volume call center is required, preferably at a financial institution.
• Prior banking experience is preferred.
• Prior CRM experience is preferred, but not required.
• Qualified candidates must possess excellent communication, interpersonal organizational and problem solving skills. Must be positive, patient and customer focused at all times. The ability to multi-task is essential in this role.
• Bilingual, Spanish-speaking is helpful, but not required.

Affinity offers excellent, affordable benefits including but not limited to: medical, dental, vision, flexible spending account, 401(k) with match, paid time off, paid holidays, tuition reimbursement and more!

Affinity offers an extensive range of benefits including: medical, dental, vision, flexible spending account, 401(k) plan, profit sharing and generous paid time off. You can also enjoy discounts on services and volunteer paid time off. As a full‑time employee you are eligible for tuition assistance and many more professional development opportunities.

Affinity Federal Credit Union is an Equal Opportunity Employer

Affinity FCU is committed to creating an inclusive culture and an employment experience that values diversity. Our culture is built on respect - one that recognizes and values the unique talents of everyone on the team. With a genuine commitment to diversity, we’ve created an environment where employees feel comfortable regardless of race, gender, religion, background, physical ability, or sexual orientation.

Explore career opportunities with Affinity and belong to something better.

I promise that all information I have supplied in this application and any other form, oral or written, is true and accurate, and I agree that any misstated, misleading, omitted, or false information will result in rejection of this application form, refusal to hire, withdrawal of an offer of employment, or immediate discharge without recourse, whenever and however discovered.

I understand and agree that Affinity Federal Credit Union, any agent acting on its behalf, as well as any other person responding to a reference request pursuant to this application, can and will seek and/or disclose any and all information about me which said corporation, agent, or…