Customer Experience Lead - Home Services & Dispatch
Listed on 2026-10-12
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Customer Service/HelpDesk
Emergency Crisis Mgmt / Disaster Relief, Customer Success Management
Mr. Rooter of Greater Bergen in Midland Park, NJ, is seeking a motivated CSR Lead to guide a team of service representatives and ensure every customer interaction reflects the brand's quality and care.
You will oversee daily operations, coach staff, coordinate dispatch with field technicians, and track KPIs to improve response times and customer satisfaction. This role rewards leadership and customer-first service in a fast-paced home services environment.
This is a strong position to take on the Customer Experience Lead - Home Services & Dispatch role ter of Greater Bergen.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Midland Park, NJ, United States.
This opportunity is part of our work in Marketing & Media, Management & Operations.
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