Studio Manager; Part-Time

Job Title: Studio Manager (Part-Time)

Employer: Yoga of Monmouth Atlantic LLC, dba Monmouth Flow Yoga + Wellness

Location: 100 Shrewsbury Plaza, Shrewsbury, NJ 07702 (on‑site)

Reports To: Owner

Status: Part‑time, W-2 employee, hourly non‑exempt

Hours: 15–25 hours per week; early morning, evening and weekend shifts required

Openings: 1–2

Pay Range: $19.00–$21.00 per hour, plus monthly performance bonus

The Studio Manager runs the studio floor during their shifts: greeting and selling to every guest, converting first‑timers into members, and keeping the space open, clean and on schedule.

Monmouth Flow is an independent, founder‑led yoga and wellness studio in the heart of Shrewsbury. Our classes blend mindful movement, breathwork and strength, from heated Vinyasa and power sculpt to restorative and gentle flow. Every class is built to leave people feeling grounded, strong and connected to a real community.

This is a hands‑on, in‑studio sales and service role. The Studio Manager is the face of Monmouth Flow for every guest who walks in, calls, or books during their shift, and is accountable for turning first‑time visitors into recurring members.

This is not a General Manager position. The Studio Manager does not supervise staff, set budgets, or own marketing strategy. They execute the studio's sales process, member experience standards and daily operating procedures, and escalates anything outside those standards to the Owner. Strong performers will have the opportunity to take on more as the studio grows.

• Greet and personally welcome every first‑time guest, give a studio tour, and explain intro offers and membership options before and after class.
• Present memberships and class packs to every intro and drop‑in guest, and close sales in person, by phone, and by email.
• Follow up with first‑timers and intro‑offer holders within 48 hours of their visit, and again before their intro offer expires, using the studio's follow‑up scripts and Arketa.
• Work assigned lead lists (expiring intros, lapsed members, drop‑in‑only guests) during slower shift hours.
• Process sales of memberships, class packs, private sessions and retail accurately in Arketa.
• Log every lead contact and outcome in Arketa so follow‑up is never duplicated or dropped.

• Check in members, manage waitlists and late arrivals, and keep classes starting on time.
• Learn regular members by name and notice when someone stops coming; flag at‑risk members for outreach.
• Answer member questions about schedules, billing, freezes and policies using approved policy language.
• Escalate cancellation requests, billing disputes, refunds, and any member conduct toward staff or instructors to the Owner the same day, in writing.
• Collect member feedback and testimonials, and share class‑experience issues with the Owner.

• Serve as keyholder: open and close the studio using the opening and closing checklists, including lights, heat, music and security.
• Keep the lobby, studio room, restrooms and props clean, stocked and set up for each class; complete cleaning logs.
• Answer the studio phone, email and messages during shifts, and handle escalations from the front‑desk assistant bot.
• Support instructors before and after class, including sub coverage communication when the Owner directs.
• Maintain retail displays, receive inventory, and report low stock.
• Complete a short end‑of‑shift report: sales closed, leads contacted, issues and follow‑ups.

• Support in‑studio events, workshops and community activations, including set‑up, check‑in and selling at the event.
• Represent Monmouth Flow at occasional local events and partner businesses in Monmouth County.
• Capture simple…