Office Specialist

Rider University’s One Stop Services seeks two Office Specialists who will serve as a primary point of contact for student administrative support within a coordinated, cross-functional service environment. This position provides accurate, timely, and consistent assistance to students across Financial Aid, Student Accounts/Bursar, Registrar, and Enrollment Operations functions through a unified service delivery model.

The role is responsible for addressing routine student inquiries, providing guidance on established processes, and ensuring appropriate referral or escalation of complex, regulated, or policy-driven matters to designated functional offices. This position supports the delivery of a consistent and accessible student service experience across multiple communication channels.

Responsibilities include:

• Use University systems and databases to access student records, troubleshoot issues, verify account information across several offices, update student information, track detailed student interactions, and process requests.
• Collaborate with other University offices to ensure seamless student support and issue resolution.
• Use the multi-line telephone call center to manage both incoming and outgoing calls.
• Serve as the first point of contact for students, families, and visitors at the front desk, responding to inquiries via phone, Zoom drop in, email, and in-person, providing exceptional and professional customer service and maintaining confidentiality.
• Register students for courses including adds, drops and withdraws.
• Process electronic approvals for courses requiring permission and overrides.
• Process change of majors, minors, specializations (concentrations), and certificates.
• Assist prospective students as it relates to application requirements and completion, as well as when registering for events tours, and interviews.

• High school diploma or equivalent with minimum 2 years of related work experience in customer service.
• Excellent listening, problem-solving, and critical thinking skills to accurately interpret and respond to inquiries.
• Strong interpersonal and verbal/written communication skills with the ability to handle inquiries professionally and empathetically.
• Ability to work independently and prioritize workload.
• Ability to articulate One Stop policies and procedures in a way that is accessible and clear.
• Excellent time management to accomplish work objectives with the ability to multitask in a fast-paced environment while maintaining attention to detail.
• Proficiency with Microsoft Office Suite and/or Google Suite and the ability to learn University-specific software systems.
• Experience working with diverse populations and a commitment to providing inclusive, student-centered service.
• Satisfactory background and/or DMV checks required.

• Knowledge of Banner SIS.
• Prior experience at a college or university.
• Ability to speak Spanish, American Sign Language, or use Braille.