Customer Service Specialist
Job in
Fieldsboro, Burlington County, New Jersey, USA
Listed on 2026-10-18
Listing for:
Global Commerce Fulfillment
Full Time
position Listed on 2026-10-18
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Bilingual
Job Description & How to Apply Below
At GCF
, we’re powering global commerce through fast, intelligent, and scalable fulfillment solutions. With a footprint spanning over 38 million ft² in 14+ countries and advanced tech like Autonomous Mobile Robots (AMRs), we’re redefining how brands deliver customer experiences.
We are seeking a Customer Service Specialist to join our US team and play a key role in driving customer satisfaction, retention, and business growth.
Location:(Starting December 2026: Fieldsboro, NJ 08505)
What You’ll Do- Manage and develop relationships with a portfolio of B2B eCommerce clients, serving as their primary point of contact and trusted logistics partner.
- Lead client onboarding, service adoption, and ongoing account support to ensure long-term success.
- Collaborate cross-functionally with Operations, Technology, Sales, and internal teams to deliver seamless customer experiences.
- Monitor fulfillment performance, analyze operational data, identify potential issues, and drive continuous improvement initiatives.
- Conduct regular client business reviews, provide performance insights, and maintain proactive communication with key stakeholders.
- Identify opportunities for service expansion and support client growth through value-added solutions.
- Experience in customer success, account management, warehouse operations or logistics operations (3PL/eCommerce preferred).
- Strong problem-solving skills and the ability to simplify complex logistics topics for clients.
- Excellent communication and relationship-building abilities.
- Experience with logistics platforms, WMS, or order management systems is a plus.
- Bachelor’s degree preferred or equivalent experience in logistics, supply chain, or business.
- Fluent in both Chinese (Mandarin) and English.
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