Client Service Representative - Primary Care

Full Time Clerical Mount Laurel, NJ, US

Join Our Team at Mount Laurel Animal Hospital!

Position:

Location:

Mount Laurel, NJ Type:

About Us:

Mount Laurel Animal Hospital is a privately-owned, multi-specialty referral veterinary practice and 24-hour emergency and critical care facility that has been a trusted part of the community since 1976. Our modern 25,000 sq. ft. facility is equipped with state-of-the-art technology, including a 64-slice CT, 1.5 Tesla MRI, digital radiography, and advanced surgical suites. We are home to a diverse team of over 400 dedicated professionals, including more than 50 veterinarians and numerous board-certified specialists.

• Supportive Culture:
  At Mount Laurel, we believe in creating a supportive work environment that values compassion and collaboration.
• Work/Life Balance:
  We prioritize your well-being with flexible work schedules and generous PTO policies.
• Professional Growth:
  We advocate for your development with numerous opportunities for both internal and external education and training, empowering you to pursue your veterinary career aspirations.
• Convenient
  
  Location:
  
  Enjoy the best of both worlds! Our hospital is conveniently located near Philadelphia and just an hour from New York City and the beautiful New Jersey shore.
• Competitive wages
• 401K matching
• Continuing Education (CE) allowance
• Medical, vision, and dental insurance
• Generous PTO policy that rewards longevity
• Discounted veterinary care for your personal pets

• Believe in:
  Empowerment, empathy, professionalism, integrity, and collaboration define our work culture.
• Empowerment:
  We encourage professional development and provide training to help you make the best decisions for our clients and patients.
• Empathy:
  We build strong relationships with our team, clients, and community, treating everyone like family.
• Professionalism:
  We abide by all regulations and strive to inspire excellence in ourselves and others.
• Integrity:
  Honest decisions and responsibility are key to our success.
• Collaboration:
  
  We work as a cohesive team to deliver high-quality veterinary care.

Ideal Candidates:
We are looking for highly motivated, organized, and friendly individuals who share our commitment to exceptional customer service, outstanding patient care, and teamwork.

Primary Care Client Service Representative (PC CSR)

Mount Laurel Animal Hospital offers aspiring veterinary professionals the opportunity to pursue their dreams and turn their passion for learning into a successful career! We are looking for a client service representative who is eager to build relationships with our clients and their pets. The ideal candidate would have at least one year of experience in a client service environment and be proficient with answering multi-line phones, obtaining medical records, checking clients in/out, managing the schedule, client communication via email and phone, as well as other tasks.

We take the health and well-being of our employees seriously, offering flexible working conditions and encouraging a well-rounded work/life balance. Our employees’ quality of life outside of the practice is something we strongly value and support. We are conveniently located 1 hour from New York City and New Jersey shore towns making us an excellent choice to work and play!

Summary

Our Primary Care Customer Service Representative is a unique and detail-oriented role within our veterinary hospital. You will be responsible for providing and maintaining the highest level of professional and personalized services in person, via the telephone, and through email. This is accomplished by seeking to understand our clients’ and patients' needs and building relationships on an ongoing basis with both internal teammates as well as our external clients.

We strive to provide creative "one-stop-shop" service and solutions for their pet’s needs. We are looking for talent who can multitask, work well as a team, and grow with our practice. Our Primary Care Customer Service Representatives are encouraged to jump in and learn about all aspects of the Primary Care department.

Tasks and Responsibilities

• Assist our clients with their check-in & check-out process
• Assist our valued clients with questions and support via face-to-face, phone, chat, and email.
• Assist our clients navigate admitting their pets into our hospital and reviewing financial options, deposits, and expectations.
• Maintain and update client and patient information in our…