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Customer Service Representative
Job in
Williamstown, Gloucester County, New Jersey, 08094, USA
Listed on 2026-10-19
Listing for:
SGS Consulting
Full Time
position Listed on 2026-10-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep -
Administrative/Clerical
Job Description & How to Apply Below
Location: Williamstown
Job Responsibilities
- Ensures all orders received, through EDI, emails and phone are processed in a timely and accurate manner. Ensure any changes or revisions to orders are properly documented and communicated. Provide necessary documents to operations/warehouse department.
- Responsible for establishing and maintaining effective communication with all customers regarding price discrepancies, out of stocks and potential shipping delays.
- Ensure all customer related documentation is complete and filed.
- Processes RMAs and credits. When necessary forward credits to customers and corporate finance.
- Oversee/manage Papervision.
- Attend and participate meetings as required.
- Additional Responsibilities
- Answer incoming calls.
- Oversee the resolution of all customer complaints. Ensure communications are comprehensive and thorough. Report all complaints to supervisor when applicable.
- Provide customers missing or misplaced documents including but not limited to invoices and BOLs.
- Provide effective support to sales team.
- Greets and screens visitors and telephone call and notifies staff members or records and relays messages.
- Monitors admittance to facility assuring admittance is authorize employees and vendors only.
- Complete miscellaneous customer care functions and special projects as assigned.
- Complete reports and maintain documentation as required.
- Knowledge of Microsoft Excel; IDS systems;
Power Sell software; EDI software and Microsoft Outlook. - Oral and written communication skills.
- Time management.
- 10 key skills.
- High School diploma or GED equivalent
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