Technical Trainer

Base Pay Range

$42.00/hr – $43.00/hr

Primary purpose of this position is to effectively train Company’s Authorized service network technicians on all CE products as well as content and video creation.

• Develop and Deliver Training: Create comprehensive training programs, including classroom instruction and practical, hands‑on sessions covering a range of household appliances (e.g., refrigerators, washers, dryers, ovens, etc.). Deliver clear, engaging, and effective training sessions tailored to various skill levels. A combination of classroom, virtual, and on‑the‑job training is required.
• Curriculum and Material Development: Design and update training manuals, guides, and digital resources in line with current industry standards and technological advancements. Evaluate and incorporate new techniques, tools, and safety protocols into the curriculum. Ability to create content with PowerPoint, and basic Excel skills are a must.
• Assessment and Mentorship: Evaluate trainees’ progress through practical assessments, quizzes, and hands‑on demonstrations. Provide constructive feedback and one‑on‑one coaching to ensure continuous improvement and skill development. Analyze training results based on set KPI goals.
• Maintain Industry Standards: Ensure all training sessions adhere to industry best practices and safety regulations. Stay up to date with the latest trends, tools, and technological advancements in appliance repair.
• Collaboration and Communication: Work closely with technical experts, industry partners, and management to align training programs with business objectives and customer needs. Facilitate open communication channels for trainees to ask questions and share insights.

• High School diploma
• Minimum of 3 years in the appliance repair industry either as a trainer or service technician

• Excellent communication, interpersonal, and organizational skills
• Ability to train in front of large audiences
• Ability to create a comprehensive training plan based on course needs

• 5+ years’ experience in appliance repair
• Previous background in training is preferred, but not necessary
• Minimum of High School diploma

• Excellent communication, interpersonal, and organizational skills
• Ability to train in front of large audiences
• Ability to create a comprehensive training plan based on course needs
• Skills in MS Office applications including Excel and Power Point
• Ability to learn new things quickly

• Medical, dental, and vision benefits
• 10 paid days off
• 401(k) plan participation
• Commuter benefits
• Life and disability insurance