Technical Trainer

Job Details

Job Title:

Technical Trainer
Job Type: Regular Fulltime, Hourly

• 700 Sylvan Ave, Englewood Cliffs, NJ
• 1345 Valwood Prkwy, Suite #330, Carrollton, TX 75006

• Medical Insurance (Health, Dental & Vision)
• Paid Time Off
• 401K
• H1B/Green Card Sponsorship for qualified employees
• Hands‑on experience at global industry leader Samsung
• Opportunities for career advancement Compensation

$36-40/hr

• Excellent communication, interpersonal, and organizational skills
• Ability to train in front of large audiences
• Ability to create a comprehensive training plan based on course needs

Primary purpose of this position is to effectively train Samsung's Authorized service network technicians on all CE products as well as content and video creation.

• Develop and Deliver Training:
  • Create comprehensive training programs, including classroom instruction and practical, hands‑on sessions covering a range of household appliances (e.g., refrigerators, washers, dryers, ovens, etc.).
  • Deliver clear, engaging, and effective training sessions tailored to various skill levels.
  • Combination of classroom, virtual, and OJT training is required.
• Curriculum and Material Development:
  • Design and update training manuals, guides, and digital resources in line with current industry standards and technological advancements.
  • Evaluate and incorporate new techniques, tools, and safety protocols into the curriculum.
  • Ability to create content with PowerPoint; basic Excel skills a must.
• Assessment and Mentorship:
  • Evaluate trainees' progress through practical assessments, quizzes, and hands‑on demonstrations.
  • Provide constructive feedback and one‑on‑one coaching to ensure continuous improvement and skill development.
  • Analyze training results, based on set KPI goals.
• Maintain Industry Standards:
  • Ensure all training sessions adhere to industry best practices and safety regulations.
  • Stay up to date with the latest trends, tools, and technological advancements in appliance repair.
• Collaboration and Communication:
  • Work closely with technical experts, industry partners, and management to align training programs with business objectives and customer needs.
  • Facilitate open communication channels for trainees to ask questions and share insights.

• Excellent communication, interpersonal, and organizational skills
• Ability to train in front of large audiences
• Ability to create a comprehensive training plan based on course needs
• Skills in MS Office applications including Excel and Power Point
• Ability to learn new things quickly

• Total 5+ years' experience in appliance repair
• Previous background in training preferred, but not necessary
• Minimum of High School diploma

Because the service network is spread across the domestic US, the role requires traveling at minimum 50% and up to 80% ining involves a mix of classroom (up to 7 hours of standing), virtual via Web Ex, and OJT in customers' homes. The role may require lifting weights up to 300 lb, operating a computer keyboard, and viewing a video display terminal for more than 50% of the work time.

Work is performed under time‑schedules, stress, and deadlines, possibly requiring additional hours beyond the normal schedule.

For more information about the opportunity, please visit .