Technical Trainer

Position Overview

Primary purpose of this position is to effectively train Samsung’s Authorized service network technicians on all CE products as well as content and video creation.

Job Title: Technical Trainer
Compensation: $44-47/hr
Work Location: New Jersey Training Center – 210 Riser Rd., Little Ferry, NJ 07643
Work Schedule: Fully On‑Site at NJ Training Center – requires travel and a 5K+ limit credit card for expense reimbursement. Travel averages 50% (every other week), typically never more than 2 weeks in a row. Travel may be sporadic throughout the year.

Assignment Length: 90 days, with renewal options thereafter.

• High School diploma required.
• Minimum of 3 years in the appliance repair industry as a trainer or service technician.

• Excellent communication, interpersonal, and organizational skills.
• Ability to train in front of large audiences.
• Ability to create a comprehensive training plan based on course needs.

• Develop and Deliver Training:
  • Create comprehensive training programs, including classroom instruction and practical, hands‑on sessions covering household appliances (refrigerators, washers, dryers, ovens, etc.).
  • Deliver clear, engaging, and effective training sessions tailored to various skill levels.
  • Combination of classroom, virtual, and OJT training is required.
• Curriculum and Material Development:
  • Design and update training manuals, guides, and digital resources in line with current industry standards and technological advancements.
  • Evaluate and incorporate new techniques, tools, and safety protocols into the curriculum.
  • Ability to create content with PowerPoint, and basic Excel skills required.
• Assessment and Mentorship:
  • Evaluate trainees’ progress through practical assessments, quizzes, and hands‑on demonstrations.
  • Provide constructive feedback and one‑on‑one coaching to ensure continuous improvement and skill development.
  • Analyze training results based on set KPI goals.
• Maintain Industry Standards:
  • Ensure all training sessions adhere to industry best practices and safety regulations.
  • Stay up to date with latest trends, tools, and technological advancements in appliance repair.
• Collaboration and Communication:
  • Work closely with technical experts, industry partners, and management to align training programs with business objectives and customer needs.
  • Facilitate open communication channels for trainees to ask questions and share insights.

• 5+ years’ experience in appliance repair.
• Previous background in training preferred, but not required.
• Minimum of High School diploma.

• Excellent communication, interpersonal, and organizational skills.
• Ability to train in front of large audiences.
• Ability to create a comprehensive training plan based on course needs.
• Skills in MS Office applications including Excel and PowerPoint.
• Ability to learn new things quickly.

Service network spans the domestic US; travel requirement minimum 50%, sometimes up to 80%. Training involves classroom (up to 7 hours of standing), virtual via Web Ex, and on‑site OJT requiring travel and equipment handling up to 300 lbs. Work may involve prolonged computer use, adherence to time‑sensitive deadlines, project management, and occasional overtime.