Student Support Liaison

Overview

The Student Support Liaison role is responsible for promoting student success by providing holistic, student-centered support across a variety of service areas. The Student Support Liaison serves as a key point of contact for students and is accountable for student persistence by proactively engaging students and removing barriers to their success. S/he collaborates with other university departments to ensure timely and effective resolution of student inquiries and contributes to a culture of care and engagement aligned with the institution's mission and values.

This role models the institution's core values and supports a respectful, inclusive learning environment. This role reports to Advising and Retention Services.

• Respond to student questions and concerns and connect them to the appropriate university resources. Collaborate with other departments to ensure a seamless and supportive student experience.
• Assist students with appointment scheduling, portal navigation, and other self-service tools and resources.
• Promote and support student opportunities and activities, including federal work study, student organizations, peer tutoring, and the Chamberlain Care Closet.
• Plan and facilitate events such as career fairs, open houses, workshops, and graduation in collaboration with the Campus Support Coordinator.
• Assist students with questions regarding local and state funding, military services, and scholarship opportunities.
• Serve as the point of contact for compliance audits.
• Identify opportunities and implement process and technology solutions that enhance the student retention journey.
• Develop and maintain knowledge of the various enterprise applications and business processes.
• Performs other duties as assigned and complies with all policies and standards.

• Bachelor's degree required.
• 1+ year of experience in higher education, customer service, or related experience required.
• High level of interpersonal, communication, and problem-solving skills. Ability to interact with all levels within the organization.
• Ability to work independently as well as part of a team. Must be a self-starter with the ability to prioritize effectively.
• Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot). Experience with Student Information Systems is a plus.
• Knowledgeable of higher education federal and state regulations. Superior written and verbal communication skills.
• Ability to work independently and make sound decisions with minimal supervision and direction.

In support of pay transparency laws, the expected salary range for this position is between $18 and $23 per hour. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will answer any questions you may have, and we look forward to learning more about your salary requirements.

The position qualifies for the benefits listed below.

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation per calendar year
• 12 Paid Holidays + 2 floating holidays

For more information related to benefits, please visit:

Equal Opportunity – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

• Seniority level:
  Associate
• Employment type:
  
  Full-time
• Job function:
  Education
• Industries:
  Education Management