Field Service Engineer Supervisor

Field Service Engineer Supervisor

Job Title:

Field Service Engineer Supervisor, Assembly Tools

Location:

Hampton, NJ or Dallas, TX (Hybrid)

BH Job
-3564

SF Job Req

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Join our Power Tools and Lifting Division and step into a key role on a team that thrives on innovation and customer excellence. The Field Service Engineer Supervisor is responsible for leading the NA field technician service function for the full life cycle of the equipment to achieve exceptional customer satisfaction. This encompasses supporting the sales team to grow the business, collaborating with service coordination, and managing a Field Service Technician team that installs, repairs and maintains all PTL products in the field.

The supervisor also has responsibility for installation, maintaining, troubleshooting and repairing assembly tools and related systems at customer sites.

• Develop and implement a recurring revenue model through service agreements, preventive maintenance programs, and long-term contracts.
• Identify opportunities for upselling and cross-selling service solutions to existing and new customers.
• Partner with sales to create bundled solutions that integrate products and services for maximum customer value.

• Attract, coach, train, and retain service employees.
• Drive continuous improvement through performance management and technical training programs.
• Develop team skills in customer service, process improvement, and technical expertise.

• Collaborate to optimize technician utilization and resource allocation.
• Balance emergency repairs, scheduled maintenance, installations, and upgrades to meet customer needs efficiently.
• Ensure timely invoicing, accurate warranty claims, and adherence to standard service processes to maximize cash flow.

• Attend customer meetings to support service agreements and installations.
• Leverage Service Technician leads and proposals to drive new business.
• Improve transactional processes to enhance customer experience and satisfaction.

• Support initiatives that strengthen the service business and customer relationships.

• High school diploma or GED
• 1+ years’ experience with supervising teams of people, processes and budgets, or an equivalent combination of relevant experience coaching, training and mentoring as a peer-leader.
• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.

• Experienced working in diverse industrial environments, including mechanical equipment rooms, areas with operating machinery, extreme weather conditions, elevated or confined spaces, and high-voltage electrical equipment in accordance with NFPA or equivalent standards.
• Demonstrated strength and operating knowledge of Microsoft Office applications and general computer systems, with proficiency using handheld devices (e.g., smartphones, iPads) and network-based tools.
• Clear and effective verbal and written communication skills across a variety of audiences and situations.
• High level of customer service excellence, including the ability to manage conflict, communicate effectively, and negotiate positive outcomes.

• Associate or bachelor's degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred, or an equivalent combination of education and experience.

• Company vehicle provided.
• Position is hybrid role that is based from Dallas, TX or Hampton, NJ.
• Up to 50% travel to customer sites, including possible overnight stays. Work may be outdoors or in mechanical/equipment rooms.
• Position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling.
• Requires employees to regularly lift and or move weight limits in line with the safety policy.

The base pay range for this role, including incentive opportunities, is $90,000 - $135,000. The pay range takes into account a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location. Hired applicant will be eligible to receive (discretionary/nondiscretionary) annual bonuses and…