Account Manager - Reliability Specialist

Account Manager - Reliability Specialist

Account Manager - Reliability Specialist

Transform Industrial Maintenance Through Predictive Analytics

Are you passionate about vibration analytics and predictive maintenance? Do you want to help industrial clients prevent catastrophic equipment failures and optimize asset performance? Control Associates is seeking a technically-minded Reliability Specialist who can combine vibration analysis expertise with consultative sales skills to revolutionize how our clients approach maintenance and asset reliability.

About Control Associates:

For over 90 years, we've been at the forefront of industrial process automation in the New York tri‑state area. As an Emerson partner, we deliver cutting‑edge solutions to critical industries including Pharmaceutical, Chemical, Power Generation, Oil Refining, and more. Our Reliability portfolio represents the future of industrial maintenance – moving clients from reactive repairs to predictive, proactive strategies that maximize uptime and extend asset life.

Your Role and Impact:

As our Account Manager – Reliability Specialist, you'll be a trusted technical advisor who educates clients on the transformative power of predictive maintenance. You'll use your vibration analysis expertise to help clients understand machine health, predict potential failures, and implement comprehensive reliability programs that deliver measurable business results. This role perfectly blends technical expertise with relationship building and consultative selling.

What You’ll Do:

• Apply your vibration analytics expertise to educate clients on the critical importance of predictive maintenance programs
• Visit client facilities to assess rotating equipment, demonstrate proper maintenance practices, and recommend optimal balancing and alignment solutions
• Analyze vibration data to provide insights on equipment health, predict potential failures, and engage clients in lifecycle planning discussions
• Become the go‑to expert in our comprehensive Reliability portfolio including Condition Monitoring, Vibration Analysis, Lubrication, Ultrasonic Testing, and Infrared Thermography
• Collaborate with strategic account teams to develop and execute reliability strategies that improve customer business outcomes
• Navigate large industrial facilities with enthusiasm, identifying opportunities to prevent equipment failures and optimize performance
• Translate complex technical concepts into business value propositions that resonate with client decision‑makers

What You’ll Bring:

• Bachelor's degree (Mechanical, Electrical, or Chemical Engineering preferred)
• Real‑world Vibration Analytics/Analysis experience OR Certification in Vibration Analysis strongly preferred
• 2+ years of outside sales experience focused on mechanical products
• Knowledge of industries we serve (Pharmaceutical, Specialty Chemical, Power Generation strongly preferred)
• Proficiency with Microsoft Office Suite
• Excellent communication, organizational, and time management skills
• Outstanding written and interpersonal abilities for client‑facing interactions
• Valid driver's license with ability to travel to local client sites
• CRM experience strongly preferred

The Ideal Candidate:

You're someone who gets excited about rotating equipment, understands the science behind vibration analysis, and can translate technical data into actionable business insights. You enjoy being in industrial environments, building relationships with maintenance managers and reliability engineers, and helping clients prevent problems before they occur. You're equally comfortable analyzing vibration signatures and presenting ROI calculations to plant managers.

How This Role Embodies Our Core Values:

Customer Focus: You'll prioritize client needs by helping them transition from reactive maintenance to predictive strategies that reduce downtime, extend asset life, and improve operational efficiency.

Collaboration: You'll achieve superior results by working closely with strategic account teams, combining your reliability expertise with their customer knowledge to deliver comprehensive solutions.

Innovation: You'll encourage thoughtful, creative approaches to maintenance by…