Associate Customer Claims Analyst; Bilingual English​/Korean

Englewood Cliffs, NJ

LG Electronics is a global leader in technology focused on creating innovative solutions for a better life. Our brand promise, Life's Good, reflects our commitment to a happier life for all. We have a history spanning six decades with a global presence in over 290 locations. Our portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, Jeong-do Management, embodies high ethical standards and transparent operations.

Grounded in Customer-Value Creation and People-Oriented Management, these values shape our culture, fostering creativity, diversity and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us to be part of a company shaping the future of technology. At LG, we strive to make Life Good for Everyone.

• Responsible to apply account credits and payment on customer claims following claim review and validation of documents
• Review results of account reconciliation, on a monthly, quarterly and yearly basis to analyze trends related to safety and monitor non-safety claims
• Identify discrepancies with transactions, Escalate for review to respective departments and notify customers to respond or resubmit claim
• Research claim history to validate claim amount by matching the backup documentation provided
• Full responsibility on customer claims for payment
• Analyze monthly, quarterly and yearly trends related to safety and non-safety claims
• Able to reconcile/analyzing/monitoring claims and resolve related issues/problems
• Responsible for customer s credit memo eligibility upon credit request - check duplication claim, over claim and invalid claim
• Responsible to check and process daily claim submitted by Customer, Sales, Collection and other related department to follow up timely matter
• Able to understand & interpret documentation and research system skill (GERP, Sales Portal, EDW)
• Able to communicate internal/external to resolve any issues and problem

• Bilingual in English and Korean
• Knowledge of Microsoft Office (Excel/ PowerPoint/Word - Intermediate level)
• Able to reconcile/analyzing/monitoring claims and resolve related issues/problems
• Able to work in team environment
• Require overtime if needed

#LI-DR1

$60,000 - $70,000 USD

• No-cost employee premiums for you and your eligible dependents for medical, dental, vision and prescription benefits
• Auto enrollment with immediate vesting of company matching contributions in a 401(k) Retirement Savings Plan
• Generous Paid Time Off program including holidays and paid sick and vacation time
• Performance based Short-Term Incentives (varies by role)
• Access to confidential mental health resources and personal fitness goal incentives
• Family oriented benefits such as paid parental leave and support for families with various needs
• Group Rate Life and Disability Insurance

At LG, we provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. We also emphasize pay transparency and consider a range of factors when determining compensation.