Manager, Lending Fraud Risk

Job Summary

The Fraud Risk Investigator will be responsible for identifying, investigating, and mitigating fraud risks with a focus on Small and Medium Enterprise (SME) portfolios. The role requires strong investigative skills, the ability to analyze financial and transactional data, and familiarity with fraud risk management tools and systems. The investigator will work closely with internal stakeholders to ensure timely detection, reporting, and resolution of fraud cases while contributing to the continuous improvement of fraud risk controls.

• Strong Project management and Fraud Risk management skills with attention to detail.
• Sound understanding of fraud risk typologies (application fraud, synthetic identities, first-party fraud, collusion etc.,)
• Familiarity with fraud detection tools, case management systems, and data analysis platforms.
• Knowledge of Retail lending processes and related fraud risk exposures.
• Excellent written and verbal communication skills to document findings and interact with stakeholders.
• High ethical standards, integrity, and discretion in handling sensitive information.

• Support the fraud risk strategy by identifying emerging lending fraud trends and providing insights for risk mitigation.
• Contribute to the development of fraud playbooks, investigation frameworks, and best practices.
• Provide feedback on effectiveness of fraud risk tools and suggest improvements or new solutions.
• Implement the Fraud Risk management infrastructure (tools and technology) for channels and products within WRB.
• Manage fraud risk, assisting businesses with implementing the 'best in class' tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.
• Partner with risk management teams to align investigations with broader fraud strategies.

• Investigate suspected fraud cases in Retail WRB lending, partnerships, and digital channels and collaborate with business units to resolve cases and implement remedial measures.
• Prepare investigation reports and recommendations to senior management for decision-making.
• Implement FRM policy, strategies and Global Process Standards across all channels and products.
• Develop application fraud detection framework for all products and channels to identify and respond to existing and emerging external fraud risks.
• Provide subject matter expertise to stakeholders on fraud typologies relevant to WRB retail lending.
• Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation.
• Deploy the strategies and have oversight of processes and controls across products and channels for management lending external fraud risk.
• Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country.
• Support awareness programs for frontline and business teams on fraud detection red flags.

• Conduct end-to-end fraud investigations, including evidence gathering, transaction analysis, and customer due diligence.
• Document findings, maintain audit trails, and ensure compliance with regulatory requirements.
• Leverage fraud detection and case management tools to proactively monitor suspicious activity.
• Perform root-cause analysis of fraud incidents and recommend control enhancements.
• Assist in the calibration and optimization of fraud detection rules, models, and scenarios.
• Ensure timely closure of cases and accurate reporting of fraud losses and recoveries.
• Lead and drive standardization, automation and consolidation through re-engineering and process improvement initiatives for the group for Fraud Risk Management.
• Identify and track Key Performance Indicators (KPIs) to support strategy testing environment and daily operations.
• Continuously improve the operational efficiency and effectiveness of fraud risk management processes.
• Ensure effective recovery tracking process in place for management of fraud risk.
• Strong collaboration and concerted efforts with key stakeholders/partners.
• Accountable for pre-booking scenarios development / fine-tuning to improve detection rates and FPR (false positive rates) in…