Accounts Receivable Collections Coordinator

Accounts Receivable Collections Coordinator

Englewood Cliffs, NJ

Reviewing account status and following guidelines on monitor customer orders entered in the system;
Control and maintain the collection of current and past due invoices;
Research and investigate reason for non-payment and obtain necessary documentation/information to provide to customer/or related team to support collection. Research and determine validity for credit memo for refund processing;
Manage collection of invalid chargebacks and work directly with merchant service provider in response to merchant chargeback as needed. Communicate with external and internal team to have credit memo processed to offset open account;
Weekly reporting to management on outstanding issues including but not limited to aged unpaid invoices, chargebacks.

Responsibilities

• Identify orders and its matching payment to reconcile the AR account
• Verification of duplicated charge and process refund as needed
• Monitor uncaptured payment transaction to re-process payment
• Process refund on return credit memo where it is applicable
• Matching and offset return/replacement order as needed
• Communicate with 3 rd party service provider to obtain valid PODs and other required document for dispute process
• Dispute merchant chargeback with supporting documents
• Reporting to management on collection/dispute status
• Identify improvement area to enhance work efficiency and provide support on special project when it is assigned

Qualifications

• Bachelor’s degree or High School Degree with 2+ years of relative work experience

$50,000 - $65,000 USD

Benefits Offered Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve their quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:

• Eligible for the relevant benefit programs offered through our partner agencies.

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.