Lockbox Process Specialist III

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

20

Pay Details:$22.50 - $29.00 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Payments & Deposit Operations Representative II provides a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations function. Communicates with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of TD products and processes.

Depth & Scope:

Works within generally defined guidelines, accountable for completing a range of transactions or activities that involve single to multiple steps and several systems or applications characterized by a combination of manual and automated processes

Transactions and activities require process knowledge for own area of expertise and could include ad hoc non-routine requests across multiple jurisdictions

Transactions are characterized by low to moderate risk/financial impact

Low to moderate decision-making authority within defined parameters

Identifies issues and resolves or escalates internally as required (within a prescribed set of parameters/rules)
Typically interacts with internal partners and external customers (as needed)
Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activities

Requires working level knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/requirements for jurisdictions supported

Education & Experience:

High School diploma

Customer Accountabilities:

Executes transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is maintained

Identifies opportunities to improve service delivery

Supports partners with incoming transactions, validating information as needed to perform adjustments within authority levels

Interacts with partners by responding to requests in an effective and timely manner

Uses effective relationship skills when communicating with partners/colleagues/customers

Shareholder Accountabilities:

Completes assigned workload to meet SLA requirements for service and productivity

Understands internal and industry regulations, remains informed of emerging issues and applies appropriate due diligence in adherence with operating policies/procedures

Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate

Supports the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients

Actively reviews internal processes/activities and provides ideas for process…