Specialist, Credit & Collections

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with.

As a Specialist, Credit & Collections, you are responsible for the collection of accounts receivable for assigned customers within defined territories and the approval of orders within defined limits established by Credit Department policy. Must timely and effectively manage and direct efforts to achieve company goals and objectives about the impact on cash flow related to this activity. Responsible for minimizing delinquencies and working with all stakeholders in ensuring timely and effective resolution of customer disputes.

Responsible for timely, accurately, and effective preparation and compilation of accounts receivable reports and customer related data.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

• Take ownership of assigned customer accounts and proactively manage balances, aging, and collection activities.
• Drive timely collection of outstanding receivables through consistent follow-up.
• Contact customers by phone and email to collect past due invoices and secure payment commitments.
• Follow up on payment commitments and ensure issues are resolved through completion.
• Research and resolve invoices discrepancies, short payment, credits, and other issues delaying payment.
• Partner with Sales, Customer service, Billing and Accounts Receivable to resolve account issues.
• Support Accounts Receivable with payment remittance for accurate cash applications.
• Maintain accurate collection notes, account information, and follow up activities.
• Review aging reports and prioritize accounts based on delinquency and dollar exposure.
• Reconcile customer accounts as needed to support timely payment.
• Work with the Sales, Customer Service, and Sales Administration areas to minimize risk, protect corporate assets, and to ensure the accuracy of reported revenue and accounts receivable balances.
• Send customer statements as required or requested.
• Escalate significant or unresolved issues appropriately and keep management informed of account status.
• Identify recurring issues and opportunities to improve collection effectiveness.
• Support team goals by achieving collection targets and contribute to overall monthly/quarterly/yearly collection performance.
• Other responsibilities requested by Manager or Management in KDA Finance

• Bachelor’s degree in finance & accounting, or equivalent experience
• 3 - 5 Years of credit & collection and customer service experience
• Strong analytical proficiency
• Excellent oral and written communication skills
• Knowledge of, and experience with, Microsoft Office applications.
• Knowledge of, and experience with, computerized accounting systems

The typical pay range for this role is $65,000 -$81,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other…