Medical Support Assistant

Location: Lyons

The Medical Support Assistant (MSA) is a staff position located under the Medical Administrative Service (MAS) at VA New Jersey Health Care System (VA NJHCS). The VA NJHCS is an integrated level 1B system comprising of two (comprehensive healthcare) facilities:
East Orange and Lyons, and ten Community Based Outpatient Clinics (CBOCs) located throughout the State.

VA Careers - Medical Support Assistant:

Total Rewards of a Allied Health Professional

The MSA is responsible for a variety of customer service functions including data entry, data retrieval and records processing. The incumbent is also responsible for scheduling appointments, recall scheduling and verifying provider orders for scheduling purposes.

The MSA schedules Outpatient Clinic appointments using Veteran Health Information Systems and Technology Architecture (VistA) scheduling options. The MSA complies with established business rules to schedule and/or create provider and patient requested visits, consultations and recall scheduling, makes reminder calls and sends appointment letters to veterans. The incumbent complies with all mandatory training requirements.

The incumbent's duties include but are not limited to: scheduling, cancelling, re-scheduling and/or recalling patients' appointments, consults and/or compensation & pension (C&P) examinations; appointment reconciliation including pulling clinic lists; appointment cancellation; retrieving and re-filing patient charts: assembling patient records; printing medication profiles; providing administrative support to Outpatient Clinics (OPCs) as needed; re-scheduling patient's appointments and/or consults; maintaining and entering no-show information;

monitoring the electronic wait list and clinical availability; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms arc completed in order to obtain appropriate workload credit; performing data validation audits and quality care data retrieval oversight in order to obtain appropriate workload credit.

He/she is responsible for verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing eligibility, co-pay and preauthorization requirements for specific coverage; acquiring knowledge of travel and all related duties for providing treatment; authorizing and calculating reimbursement of travel expenses for qualified outpatients: collecting data necessary to prepare monthly AMIS reports;
Communicates scheduling and consult issues with clinical staff as needed.

The MSA determines prima facie eligibility of veterans for care as part of the admissions process by screening documents provided by the veteran regarding his/her discharge from military service. If no evidence of discharge status is readily available, the incumbent initiates a search for the patient's eligibility by creating a HINQ inquiry and/or contacting the appropriate Regional Office.

The MSA also elicits information from the veteran necessary to complete Insurance capture, as well as procure all required consent forms from the veteran. The MSA may at times advise the veteran on his/her eligibility for care and provide a meaningful explanation to an ineligible veteran based on Department of Veterans Affairs (VA) regulations and applicable law and refers the veteran to an appropriate source for further information when appropriate.

Perform other duties as assigned

Work Schedule:

Monday-Friday 07:30-a.m.

-04:00 p.m.

Recruitment Incentive (Sign-on Bonus):
Not Authorized

Permanent Change of Station (Relocation Assistance):
Not Authorized

Pay:
Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework:
Not Available

Virtual:
This is not a virtual position.

Functional Statement #:

Permanent Change of Station (PCS):
Not Authorized