Medical Assistant Front And Back Office

This role combines both clinical and administrative responsibilities to support high-quality patient care in a fast-paced medical setting. The medical assistant works in both the front and back office, providing direct patient care, managing communications, supporting financial processes, and ensuring a welcoming and efficient experience for patients and visitors.

• Provide both front office and back office support, including patient care and administrative duties.

• Receive and direct all communications courteously and consistently, ensuring phone calls are answered promptly and routed appropriately.

• Adhere to HIPAA guidelines and office policies at all times to protect patient privacy and confidentiality.

• Greet patients and visitors in a prompt, courteous, and helpful manner, maintaining a friendly and professional demeanor.

• Engage with patients and visitors by smiling, making direct eye contact, and creating a welcoming environment.

• Assist patients with the sign-in process and respond promptly to their needs and questions.

• Support financial responsibilities by staying current on reimbursement and billing procedures.

• Accurately verify information on the Audit Journal and ensure all financial data is complete and correct.

• Prepare bank deposits and credit card batches, and sign and date completed daily cash receipts.

• Monitor general office supply inventory and equipment, coordinating with team members to understand and fulfill their supply needs.

• Follow sterile processing and decontamination procedures, including instrumentation handling, sterilization, tray assembly, and case cart preparation, as required by the role.

• Apply knowledge of sterile processing standards and best practices in support of safe patient care.

• Demonstrate a strong sense of accountability for improving the lives of patients and their caregivers.

• Collaborate effectively with team members, showing an exceptional focus on teamwork and communication.

• Participate in ongoing education and training to maintain and enhance clinical and administrative skills.

• Deliver high-quality care with a strong patient focus, ensuring safety, comfort, and respect for all patients.

• Travel to various locations as needed to support operations and patient care.

• Experience in both patient care and front office operations in a healthcare setting.

• Strong communication skills, with the ability to receive, direct, and manage calls and in-person inquiries courteously and efficiently.

• Knowledge of and adherence to HIPAA guidelines and office policies.

• Demonstrated ability to greet and interact with patients and visitors in a professional, friendly, and welcoming manner.

• Experience assisting patients with check‑in and sign‑in processes.

• Understanding of reimbursement and billing procedures and the ability to support financial workflows.

• Ability to accurately verify information on financial and administrative documents such as Audit Journals.

• Proficiency in preparing bank deposits, credit card batches, and daily cash receipts with high accuracy.

• Experience monitoring office supply inventory and coordinating with team members to maintain adequate stock.

• Knowledge of sterile processing, instrumentation, sterilization, decontamination, tray assembly, and case cart preparation.

• Familiarity with sterile processing certifications and standards, including CRCST and related practices.

• Certified Medical Assistant (CMA) credential.

• High school diploma or equivalent.

• Minimum of 1+ year of relevant experience, or a strong hospital externship as an equivalent.

• Ability to learn quickly and adapt to changing patient needs.

• Strong sense of accountability and commitment to improving patient and…