Patient Services Representative - Gibbsboro

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

Rotating (United States of America)

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

PSRs serve as the operational gateway to care delivery, helping ensure patients and families experience a seamless, informed, and compassionate entry into the healthcare system while supporting access and overall financial integrity.

PSRs are responsible for supporting patient access, registration accuracy, financial clearance, and service excellence. This role plays a critical part in patient experience, operational flow, and revenue integrity across the organization. Team members serve as trusted guides for patients and families while partnering closely with clinical and operational teams to ensure efficient, accurate, and compassionate service delivery. Other duties, administrative support, and projects as required.

Location: CHOP Pediatric Primary Care, Gibbsboro

Address: 13 Lakeview Dr N, Gibbsboro, NJ 08026

Work Schedule: (Full-Time)

• Monday, Wednesday, Friday: 9:30AM - 6PM
• Tuesday, Thursday: 12PM - 8AM
• Rotating Saturdays: 8AM - 12PM
• Some travel required

• Provide welcoming, prompt, and respectful customer service, which includes scheduling and registering appointments, informing of delays, addressing family complaints, and escalating complaints as necessary.
• Perform PARC (PATIENT ACCESS & REVENUE CYCLE) EPIC functions while ensuring accuracy, and run daily eligibility verifications, following organization access and intake standards.
• Reconciliation of daily services to include collection and processing of payments received, reimbursements, creating and/or obtaining insurance referrals and authorizations needed. Communicate financial responsibility to patients/families.
• For sites responsible for incoming/outbound calls:
  Answer phones promptly with minimal downtime between calls, monitor call service levels, accurately verify and document contact information and messages, and provide appropriate information to callers as warranted. Communicate in a courteous, caring manner to all customers as needed. Check voicemails if applicable for your site.
• Communicate with patients and families in accordance with CHOP's iCARE values.
• Escalate workflow issues and family issues as appropriate. Provide Family Relations contact information to families if needed.
• Offer and support families with MyCHOP activation for enrollment and troubleshooting of the portal. Encourage utilization of pre-check to support efficient and prompt check-in.
• Perform administrative tasks as assigned such as sorting and delivering mail, faxes (Right Fax), medical records, and other correspondence; and photocopying and faxing documents. Scan, upload, and route documents accurately while safeguarding PHI.
• Daily maintenance of patient records and daily schedules while adhering to CHOP policy and procedure, and upholding all HIPAA and documentation standards.
• Actively participate in team huddles and meetings.
• Clean and maintain an organized…