Patient Advocate--Onsite

Patient Advocate

Welcome to Holy Name, a medical center where innovation is not just a goal — it's a commitment. Here, medical excellence thrives, allowing hope to reign supreme and leaving no room for fear. At our hospital, every patient is cared for with undivided attention — because healing every soul is our sole focus.

Holy Name is New Jersey's only independent Catholic health system, comprising a 361-bed acute care hospital, a renowned cancer center, a state-of-the‑art fitness center, a residential hospice, a prestigious nursing school, and an extensive physician network. Healing at Holy Name goes beyond medicine and technology – it is infused with faith, conviction, compassion, and a commitment to educating the next generation of healthcare professionals through a variety of residency and educational programs.

Our mission to provide care for the body, mind, and soul spans education, prevention, diagnosis, treatment, rehabilitation, and overall wellness. This is at the core of who we are and what we do, and we've done it this way across generations, every single day, for nearly 100 years. Every innovation, medical breakthrough, and groundbreaking treatment is powered by some of the best minds in medicine, ensuring nothing is left on the table or the road to recovery.

The Medical Center’s Patient Advocate serves as a trusted resource and liaison for patients and their families throughout the healthcare experience. The position promotes patient-centered care by helping patients understand their rights, navigate medical center services, communicate effectively with healthcare providers, and address concerns or barriers to care.

The Patient Advocate uses a strong understanding of the clinical environment and healthcare processes to facilitate communication between patients, families, and members of the healthcare team. The position collaborates with clinical, administrative, and support departments to promote patient safety and a positive patient experience.

• Serves as the primary point of contact for patients and families with questions, concerns, or complaints about their care or hospital experience
• Listens to patient concerns with empathy, professionalism, and confidentiality
• Helps patients understand hospital policies, including patient grievance policies, procedures, services, and their rights and responsibilities
• Assists patients in communicating questions and concerns to physicians, nurses, social workers, and other members of the healthcare team
• Facilitates communication between patients, families, and hospital departments when issues arise
• Investigates and helps resolve patient complaints, service concerns, and potential barriers to care
• De-escalates conflicts and responds in writing to patient complaints and grievances, in accordance with policy and procedure
• Maintains accurate documentation of patient concerns, actions taken, and resolutions in accordance with hospital policies
• Identifies recurring patient concerns and communicate trends to leadership for quality-improvement initiatives
• Participates in patient-experience, safety, and quality-improvement programs
• Protects patient privacy and maintain compliance with HIPAA and applicable healthcare regulations
• Supports patients and families during difficult or sensitive situations with compassion and professionalism
• Collaborates with multidisciplinary teams to promote equitable, respectful, and patient-centered care

• Bachelor's Degree

• Master's Degree

Clinical healthcare experience required, including handling patient complaints and grievances

• Understanding of healthcare operations and clinical workflows
• E…