Intake Manager, Home Health Care BSN

At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between - we are your partner in health devoted to building a healthier community.

If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home.

A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment. In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we’re committed to the well‑being of the community. That means bringing life‑changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling.

We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics.

Location:

Lippincott - 301 Lippincott Drive Remote Type:
On-Site

Employment Type:

Employee Employment Classification:
Regular Time Type:
Full time

Work Shift:

1st Shift (United States of America) Total Weekly

Hours:

40 Additional Locations:

Oversee potential clients for Home Health and Hospice. Facilitate the management of the intake process through coaching and mentoring the intake team. Establish and maintain ongoing relationships with referral sources. Acts as a resource for intake team to support development, standardization, education and implementation of workflow. Troubleshoots barriers and questions for intake team and escalates as needed. Works with Home Health leadership team to support growth and sustainability of all Home Health and Hospice programs.

Measure and maintain productivity standards with expense control measures in place. Ensure patient appropriateness for consistency with Home Health and Hospice admission criteria including Medicare and other payer specifications. Establish and maintain relationships with key individuals in internal and external facilities. Complete a thorough review of reimbursement issues for all referrals. Perform ongoing audits and address inaccuracies. Oversee the quality and accuracy of all entries into appropriate systems.

Participates in evaluation and continued education and competencies for team. Develop and open communication system with referral sources, surfacing issues and developing business initiatives. Contact with case manager of insurance company regarding evaluation, requests for additional authorization and additional information required is received and processed timely by payors. Authorization is documented and appropriate staff notifications occur timely. Verifies and confirms all third-party payors have benefits verification completed prior to admission.

Collaboration occurs with Intake and Managed Care to ensure appropriate client billing. Keep abreast of current insurance requirements and changes.

Schedules team to meet demand of department and customer needs. Responsible for maintaining competency in all regulatory and payer compliance.

Required Experience:

3-5 years of home care and supervisory…