Shipping Technician

Anew Health is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of Exact Care and Tabula Rasa Health Care, we provide a suite of solutions that includes comprehensive pharmacy services;

full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Anew Health is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. The company enables better health and quality of life for patients while helping the healthcare organizations who support them improve key clinical and cost outcomes. Established in 2023 through the combination of Exact Care Pharmacy and Tabula Rasa Health Care, Anew Health provides a suite of solutions that includes comprehensive pharmacy services with national dispensing;

proprietary science-based technology to optimize medication therapy; full-service pharmacy benefit management; and specialized support services for PACE (Program of All-Inclusive Care for the Elderly). Today, Anew Health cares for more than 100,000 people nationwide through strong healthcare partnerships with risk-bearing providers, primary and specialty care providers, kidney care and dialysis providers, home health organizations, and managed care plans.

Responsibilities Monitors and tracks all shipments by Fed Ex, UPS and other couriers to provide timely updates to team members and leadership. Acts as a liaison between various national couriers and our organization. Ensures accuracy of shipments by monitoring delivery systems for appropriate destination address and delivery time. Addresses delivery exceptions while escalating any unresolved shipments or issues when necessary. Address and resolve shipment errors and challenges.

Escalation of any unresolved shipments. Monitors weather patterns across the United States to proactively mitigate delivery delays and inform supervisor so that all fulfillment sites are notified. Act as a liaison between our national couriers and Care Kinesis. Follows procedures in client contracts and purchase orders to prepare accurate invoices and credits. Prepares shipping reports by coordinating information between carriers and dashboards.

Stays informed about shipment transit times and groups shipments for efficiency. Participates in reclamation duties including, but not limited to, the retrieval and restoration of shipping packages. Participate in company quality initiatives, identify opportunities for process improvements, and report potential quality assurance issues. Ensures compliance, efficiency, quality of operations, and information security in accordance with privacy, security, and company guidelines along with applicable regulations such as HIPAA.

Acts as a liaison between our clients, their providers, and our pharmacy. Handles all shipping requests and other related requests to ensure clients have a positive experience. Acts as a primary liaison coordinating with various departments to ensure operational efficiency and delivery quality. Coordinates return requests from PACE clients. Collaborates with the inventory supervisor assisting in return packages and crediting orders by utilizing JIRA customer portal and Appfire.

Stay updated on training and best practices relevant to the role. Embody Anew Health’s Core Values in all communications and…