Executive Housekeeper Hotel LBI

Housekeeping Manager Duties

Maintains guest service as the driving philosophy of the operation

Personally demonstrates a commitment to guest service in responding promptly to guests' needs

Committed to making every guest satisfied

Meets or exceeds guest satisfaction measures

Ensures hotel standards and services contribute to the delivery of consistent guest service

Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards

Ensure that all guest rooms, public areas and back of the house work areas meet the established standards of cleanliness to assure guest satisfaction and maximize revenue

Supervise, train, support, and monitor room attendants, turndown attendants, and housemen

Ensure that housekeeping services are completed in a first-class manner

Provide guests with professional, efficient, prompt and courteous service

Assign daily tasks to the housekeeping staff

Inspect and ensures all rooms have been assigned and serviced each day -- Coaches employees as required

Responsible for clear and effective communication between housekeeping and other departments

Fill in for staff where necessary

Order supplies

Report all work orders to engineering/maintenance any and all problems needing repairs

Focus on GSTS (Special Emphasis on Priority and VIP guests)

Create a courteous friendly, professional, work environment through open line of communication

Ensure compliance with safety and sanitation standard

Inspect and maintain hotel rooms daily

Maintain a regular deep cleaning program, a monthly planner consisting of a project a day. Floor/carpet care. Flipping of mattresses (Keeping records/check lists)

Maintain a monthly linen inventory (must be completed on 30th to the 1st of every month). Supply inventory should be done once a week (order as needed)

Approach all encounters with guests and employees in a friendly, service-oriented manner

Maintain regular attendance in compliance with Gulph Creek Standards, as required by scheduling, which will vary according to the needs of the hotel

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working

Comply at all times with the Gulph Creek standards and regulations to encourage safe and efficient hotel operations

Other duties as required

Maintain an overall clean and safe hotel for our guests as well as our employees, establishing and maintaining quality control

Utilizing the proper equipment and supplies for the efficient and economical operation of the hotel

Assist the Assistant General Manager managing the staff company goals and objectives

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or GED required.
• Must have at least 2 year experience in a supervisory capacity.
• Must be a team leader and a team player.

• Ability to read and speak English and comprehend simple instructions, short correspondence, and memos