LBI National Golf Resort | Front Desk Agent - PT

LBI National Golf & Resort | A VIVÂMEE Hospitality Property

LBI National Golf & Resort is a premier destination offering a championship 18-hole golf course, upscale dining, and a growing portfolio of weddings and special events. Located on over 194 acres in the scenic Pine Barrens of southern New Jersey, the property features a course designed by architect Ray Hearn, a full practice facility, and a 28,000 square-foot clubhouse.

As part of VIVÂMEE Hospitality, LBI National is evolving into a premier event and resort destination focused on delivering elevated guest experiences through exceptional service and intentional hospitality.

At VIVÂMEE Hospitality, our culture is grounded in three core virtues:

• JOY – We are a true team that enjoys serving others and winning together
• HUMILITY – We respect others and lead with a mindset of service and growth
• MINISTRY – We view hospitality as a meaningful act that enriches the lives of others

We hire, develop, and recognize team members based on these values. Success in this role requires a strong alignment with and commitment to these virtues.

The role of the Front Desk Agent is to provide exceptional guest service and ensure a welcoming, efficient, and seamless experience for all hotel guests. As the first and last impression of the property, the Front Desk Agent plays a critical role in shaping the overall guest experience by delivering attentive service, clear communication, and operational excellence.

Responsibilities:

• Promote and portray the VIVÂMEE Values.
• Accommodate hotel guests in meeting their needs and requests.
• Ensure quality service to all hotel-visiting guests.
• Handle hotel promptly and with courtesy.
• Check in and out hotel guests.
• Perform night audit(s), if working the overnight shift.
• Document, report, and bring to management’s attention inappropriate guest behavior.
• Direct all incoming phone calls to the appropriate departments.
• Prepare check in packets.
• Be the “information hub” for the hotel guests and helping them be comfortable and having an enjoyable experience at Renault Winery Resort.
• Set up, maintain and breakdown the continental breakfast and coffee station when appropriate and required by the Hotel Manager.
• Attend to guest needs, i.e. help with baggage, give directions, get blankets etc.
• To complete assignments as directed by the Hotel Manager.
• Must be able to lift a minimum of 15 lbs.
• Inform hotel guests of company policies and procedures.
• Utilizes knowledge of room dynamics, seating capacities and assignments
• Communicate to restaurant manager when inventory items need reordering.
• Controls and maintains all paper products and promotional material
• Answers the phone with proper phone etiquette and assist the guest with professionalism at all times.
• Communicate with the chef as to seating breakdown prior to each shift including special requests or large parties.
• Assists service personnel assigned or specified by manager.
• Verifies and checks in deliveries in absence of the restaurant manager.
• Seeks approval of bar and station cleanliness from manager prior to end of shift.
• Ensures the menus are clean and that a appropriate number of menus are available.
• Accepts payments, completes transactions and complies with all established check procedures.
• Performs and executes closing paperwork and deposits within established procedures.
• Has extensive knowledge of menu, daily specials, promotional offerings, and be able to convey overall knowledge of property events and locations.
• Must be able to work any shift, including evenings, weekends and holidays.

• Strong customer service and interpersonal skills
• Excellent verbal and written communication abilities
• Ability to multitask…