Onboarding Specialist

Onboarding Specialist

Team: Care & Customer Experience
Location: Hybrid
Seniority: Mid-level

At Giftogram, we make it easy for companies to appreciate people — customers, employees, and partners — through thoughtful, flexible gift cards that deliver real moments of happiness. We’re a fast-growing, purpose-driven team building the future of appreciation at work.

We’re looking for a curious, customer-obsessed Onboarding Specialist / Solutions Engineer to help new customers hit the ground running and support large prospects with their technical needs.
You’ll sit at the intersection of customer success, support, and product
, guiding customers through setup, integrations, and best practices to ensure every rollout feels effortless and every technical question has a clear answer.

• Lead onboarding for new Enterprise Giftogram customers — from first login to first campaign launch.

• Partner with sales and customer success to scope and support technical requirements for larger prospects.

• Configure integrations, APIs, and platform settings to fit customer needs.

• Translate complex technical details into plain language that makes customers feel confident.

• Collect feedback and partner with Product to improve setup flows and reduce friction.

• Be a voice of calm and clarity — the person customers trust when things get technical.

• 3+ years in a customer-facing technical role (onboarding, solutions engineering, implementation, or support).

• Familiarity with APIs, SSO, and integrations (experience with platforms like Zapier, Salesforce, or HRIS tools is a plus).

• Comfort troubleshooting and documenting technical workflows.

• Excellent communication and empathy — you can meet customers where they are, whether it’s IT or HR.

• A bias for action and continuous learning. You don’t just solve problems — you make them disappear.

Because we believe business can be both high-performing and human. You’ll join a small, mighty team that values creativity, ownership, and appreciation as much as KPIs. Here, your work directly helps companies celebrate people — at scale.