NOC Technician

Location:

East Hanover, NJ or NYC or remote options available.

Division:
Corporate

Job Status:
Full-Time

Work Shift:

Must be available all shifts

Black Hawk Data  is one of the fastest‑growing, woman‑owned IT solution providers in the country trusted by private and public sector clients to deliver secure, scalable infrastructure and innovative network solutions.

Here, you won’t just do a job—you’ll build a career that matters. We’re a team of bold thinkers, problem‑solvers, and changemakers committed to doing things the right way, not the easy way.

Our culture thrives on curiosity, collaboration, and grit. We invest in our people, challenge them to grow, and celebrate wins together. If you’re driven to lead, learn, and leave your mark, Black Hawk Data  is where you belong.

We are seeking a self‑motivated and high‑potential NOC Engineer to join our innovative and dynamic team. As a NOC Engineer, you will have the opportunity to provide exceptional service to our diverse range of clients in industries such as Commercial, Healthcare, Financial, Education, and Public‑sector.

• Manage all incoming customer tickets, ensuring timely responses and resolution within SLAs (Service Level Agreements). This includes opening, tracking, and closing service tickets, as well as answering incoming calls and monitoring various e‑mail accounts.
• Conduct daily preventative maintenance checks and services on managed devices within client infrastructure.
• Collaborate with field personnel to validate repairs and system testing, identifying recurring performance issues.
• Network Troubleshooting:
  Diagnose and resolve network issues, including connectivity problems, packet loss, latency, and performance degradation.
• Generate performance reports on managed service devices and collaborate closely with NOC & Field Engineering teams for issue resolution.
• Communicate directly with customers regarding issues, outages, and maintenance activities, while maintaining detailed notes within ticketing systems on all resolution activities.
• Maintain customer technical information in accordance with defined documentation standards.
• Develop and maintain installation and configuration procedures with Runbooks, while obtaining and maintaining necessary technical/professional certifications.
• Perform OS patching and vulnerability sweeps on Customer environments.
• Provide flexible shift scheduling based on operational needs and offer emergency on‑call support on a rotating schedule.
• Perform any other duties as assigned.

• Manage and monitor IT infrastructures including Microsoft Active Directory, Exchange, DNS, DHCP, Power Shell scripts, Azure services, AWS services, VMware technologies, and server infrastructures.
• Manage server infrastructures including Dell VXRail, Cisco UCS, standalone servers, and hyper‑converged solutions.
• Manage and maintain monitoring and alerting system like Zabbix to ensure system integrity and performance.
• Troubleshooting desktop and Windows OS issues.
• Assess and identify appropriate solutions for system integration, providing recommendations for implementation and troubleshooting.
• Manage customer’s overall Fortinet environment, including making firewall policy changes as well as updating firmware.
• Manage customer’s overall Cisco environment, including making configuration changes as well as updating Cisco OS.

• Minimum 5+ years of technical support experience with event/alert management, incident, and change management processes.
• Minimum 3 days on site at East Hanover, NJ office.
• Demonstrated expertise in networking, routers, switches, firewalls, wireless devices, and security protocols.
• Proficiency in network protocols and technologies, including TCP/IP, DNS, DHCP, VLANs, VPNs, and routing protocols (EIGRP, OSPF, BGP).
• Strong understanding of Route/Switch and Wireless technologies.
• Demonstrate a good understanding with Voice/VOIP technologies, including but not limited to IP Phones, Voice gateways, and old land lines.
• Previous experience in Help Desk or NOC roles is required, with Cisco Certification considered advantageous.
• Exceptional interpersonal skills,…