Credentialed Trainer

Overview

Credentialed Trainer I

Location:

SBC Corporation | 2 Crescent Place, Oceanport, NJ 07757

Category:
Information Systems and IT | Department: IT&S Training | Status:
Full-Time | Shift: Day | Pay Range: $62,475.00 - $88,250.00 per year

Job Number:

The Credentialed Trainer is responsible for providing staff education on IT applications, including Epic electronic health record software. Education will be delivered virtually and in classroom settings. Credentialed Trainers provide customer support, answer customer hotlines, assist with development of training materials, and escalate issues as needed. This position requires a commitment to work full time alongside training and other operational and IT professionals.

• Classroom and virtual training of end users on Epic and IT applications
• Workflow analysis and curriculum design and development
• Identify end users’ roles and headcount requiring training on applicable applications
• Review and become well versed in available E Learning tools
• Deliver end user training and provide end user support
• Track and report training statistics (attendance, competency, success rate, etc.)
• Coordinate training delivery logistics (printing materials, room setup, equipment, post-training cleanup)
• Communicate changes and enhancements of Epic and IT applications to end users
• Lead ongoing training and act as primary training support for Epic and IT applications
• Provide one-on-one or remedial training as needed
• Attend go-live triage meetings to gather and facilitate end user feedback
• Be flexible with schedule and accessibility during training delivery and go-live
• Provide go-live support for users on new applications, including functionality
• Provide on-call support for applications through go-live and post go-live

Required:

• Associate degree
• Three or more years of related work experience with one year of Epic EHR experience
• Strong knowledge of office procedures and MS Office Suite
• Experience training up to 50 classes in a business or healthcare setting

Preferred:

• Bachelor's Degree

• Full-Time, Day, Salaried

• Adaptability and flexibility to changing end user needs
• Critical thinking and open-minded problem solving
• Dependability and ownership of work
• Detail-oriented with strong organizational skills
• Initiative to identify and complete tasks and assist others
• Interpersonal skills to communicate clearly with project leadership and Epic counterparts
• Willingness to learn new software and systems
• Active listening and information verification
• Problem solving to determine causes and implement solutions
• Resilience under pressure and during time-sensitive situations

Job Specific Requirements

• Train end users on Epic and IT applications, in both classroom and virtual settings
• Design and develop curricula; identify end user training needs
• Utilize E-learning tools for end users
• Deliver training and provide ongoing support
• Track training metrics and attendance; report on competency and success rates
• Coordinate training logistics (materials, rooms, equipment, setup, cleanup)
• Communicate Epic and IT changes and enhancements to end users
• Lead ongoing training efforts and be primary training support for Epic and IT applications
• Provide one-on-one or remedial training as needed
• Participate in go-live activities to gather feedback
• Maintain flexible work schedule for training delivery and Go Live
• Provide go-live support and on-call assistance through go-live and post go-live

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through Partners (e.g., NJ Devils, NJ PAC, Verizon, and more)

Video:
Interested in learning more about our IT&S team?

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties may change at any time with or without notice.

Equal Opportunity Employer