End User Support Technician

Job Title: End User Support Technician

Site

Location:

Basking Ridge, NJ 07920

Duration: 06+ Months (Extendable)

Pay Rate: $28.00 – $30.00/hr on W2

Job Schedule: Onsite 5 days a week.

Responsibilities:

• Perform analysis, diagnosis, and resolution of complex hardware and software problems for end users within client defined service level agreements for client headquarters-based users. Coordinates problem and project resolution with Infrastructure and Operations to minimize disruption and down-time.
• Act as level 2 support escalation from walk up and call center according to SLA’s per ticket priority.
• Act as junior system administrator to perform routine tasks to maintain operations such as account lifecycle management (creation, modification).
• Provide instruction and training to end users in troubleshooting, maintenance, and use of applications & hardware. Develop written knowledge items used for troubleshooting and training purposes.
• Perform moves, adds, and changes (MAC) requests for new and existing staff. Accountable for new hire hardware/software setup and initial training on support procedures and standard applications. Maintain telephony systems. Perform MAC’s in voicemail system and configure phones.
• Provide onsite support for launch meetings, national/regional meetings, and audit activities to ensure all IT related needs are met.

Skills:

• Excellent technical knowledge of PC and Mac hardware platforms
• Ability to develop technical documentation
• Ability to work with various customers and partners effectively.
• Ability to effectively troubleshoot various software issues effectively.
• Effective interpersonal skills and relationship-building skills
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Analytical and problem-solving abilities, with keen attention to detail.
• Self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Strong knowledge of Microsoft Windows 10 and Office 365
• Laptop hardware and phone support
• General networking knowledge

Education:

• Bachelor’s degree, technical trade program, or equivalent work experience (2 years)
• Industry related certification required (A+, Microsoft, Apple, HDI)
• Experience in Microsoft Windows and Office use and troubleshooting.

Seniority Level: Associate

Employment Type: Contract

Job Function: Information Technology

Industries: IT Services and IT Consulting, IT System Installation and Disposal, Biotechnology Research