Information Technology Help Desk

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This range is provided by Advanced Computer Technologies, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$60,000.00/yr - $65,000.00/yr

Direct message the job poster from Advanced Computer Technologies, LLC

We are seeking a skilled and experienced Level 2–3 IT Support Technician to join our team. This role requires a well‑rounded technical professional capable of providing advanced desktop support, administering Microsoft 365 environments, managing server systems, and troubleshooting network issues. The ideal candidate is proactive, solutions‑oriented, and able to work independently while supporting end users and IT infrastructure.

• Provide technical support for end users (Windows/macOS), including desktops, laptops, mobile devices, and peripherals.
• Manage and support Microsoft 365 services (Exchange Online, SharePoint, Teams, Azure AD, etc.).
• Perform server administration tasks including user and group management, patching, backups, and troubleshooting (Windows Server environment).
• Support and troubleshoot basic network infrastructure issues (DNS, DHCP, firewalls, VPNs, switches, routers).
• Maintain documentation of systems, processes, and procedures.
• Work with external vendors or escalates issues when needed.
• Assist in IT project implementation and rollouts.
• Ensure compliance with security policies and industry best practices.

• 3+ years of hands‑on IT support experience (Level 2 or higher).
• Strong proficiency with Microsoft 365 administration
  .
• Experience with Windows Server (2016/2019/2022) administration.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, firewalls).
• Familiarity with virtualization technologies (VMware or Hyper‑V) is a plus.
• Experience with ticketing systems and remote support tools.

• Strong problem‑solving and troubleshooting ability.
• Excellent communication and customer‑service skills.
• Ability to work independently and as part of a team.
• Organized with strong attention to detail.

• Certifications such as CompTIA Network+, Microsoft 365 Certified, MCSA, or CCNA
  .

• Mid‑Senior level

• Full‑time

• Information Technology

• IT Services and IT Consulting

• Medical insurance
• Vision insurance
• Disability insurance