CRM Administrator

The CRM Administrator will be responsible for the day-to-day management, configuration, and optimization of the CRM system s role will also serve as a strategic partner to Sales Leadership by providing sales operations support, driving process efficiency, and enabling data-driven decision-making.

The ideal candidate will bring a blend of deep Hub Spot/Salesforce technical expertise and Sales Operations
acumen to help Mistras enhance customer engagement, improve pipeline visibility, and drive revenue growth.

Major Responsibilities/

Activities:

• Serve as the primary administrator and subject matter expert for Hub Spot/Salesforce CRM.
• Manage system configuration, workflows, automation, and integrations with other enterprise systems.
• Maintain user roles, permissions, and system access while ensuring compliance with company policies.
• Develop and deliver end-user training, documentation, and ongoing support.
• Monitor data integrity, perform routine audits, and implement data governance practices.
• Collaborate with Sales Leadership to support pipeline management, forecasting, and sales reporting.
• Build and maintain dashboards to track KPIs, sales performance, and revenue growth.
• Provide insights into sales data, identifying trends, risks, and opportunities.
• Support lead assignment, territory alignment, and process standardization across teams.
• Partner with Marketing to ensure alignment in lead generation, tracking, and reporting.
• Identify opportunities to streamline sales processes and improve efficiency through CRM functionality.
• Stay current with Hub Spot/Salesforce product releases and recommend enhancements aligned with business goals.
• Collaborate with IT and business stakeholders to ensure seamless integration with ERP and other enterprise systems.
• Serve as a champion for CRM adoption across the organization.

Minimum Requirements:

• Hub Spot/Salesforce certifications (CRM Implementation, Sales Software, Marketing Hub, Operations Hub).

• Experience integrating Hub Spot/Salesforce with ERP systems or other enterprise platforms.
• Knowledge of non-destructive testing (NDT), inspection, or industrial services industries.
• 3+ years of hands‑on experience as a Hub Spot/Salesforce CRM Administrator or super‑user with admin‑level responsibilities.
• Experience in sales operations, revenue operations, or related field.
• Strong understanding of sales processes, pipeline management, and forecasting.
• Advanced proficiency in Hub Spot/Salesforce reporting, dashboards, workflows, and automation.
• Demonstrated ability to manage data integrity and system governance.

Excellent communication, training, and collaboration skills across technical and non‑technical audiences.

MISTRAS Group, Inc. is committed to equal employment opportunity. Employment decisions including initial hiring and all matters involving the terms and conditions of employment will be made without regard to any protected class under applicable law. If hired, the employment relationship is “At‑Will,” which means that employment can be terminated at any time, and for any reason, at the option of either the Company or the employee.

Please direct questions about these policies to a MISTRAS Group, Inc. Human Resources representative.