Manager, Product; Content Management and Fulfillment

Job Overview

Versant Media’s Content and Operations group is seeking a Manager, Product (Fulfillment) to lead our Content Management and Fulfillment teams. This role reports to the Director of Content and Operations and oversees a team of Product Owners and Product Specialists responsible for ensuring that assets are ingested, enriched, quality‑checked, and distributed efficiently across platforms and partners.

• People Leadership & Coaching – Hire, mentor, and develop a high‑performing team of Product Owners and Specialists; foster collaboration, ownership, and continuous growth.
• Domain Strategy & Vision – Define the product strategy and roadmap for content management, asset readiness, and multi‑platform fulfillment, aligning platform evolution with business needs and distribution goals.
• Workflow Integration – Partner with ingest, QC, packaging, delivery‑ops, and partner‑management teams to ensure seamless hand‑offs across order orchestration, metadata packaging, file transfer, and delivery tracking pipelines.
• AI & Automation Enablement – Embed intelligent automation into fulfillment workflows, including auto‑QC, predictive order routing, anomaly detection, and dynamic packaging rules.
• Delivery Oversight – Drive end‑to‑end delivery across the portfolio, facilitating quarterly planning, sprint execution, and release milestones while clearing roadblocks.
• Operational Resilience – Champion instrumentation, alerting, SLAs, and governance that ensure enterprise‑grade reliability and compliance for file‑based distribution.
• Stakeholder Communication – Provide clear, executive‑ready updates on product direction, roadmap progress, and delivery risks; co‑lead customer and vendor conversations as needed.
• Legacy Modernization – Lead migration from legacy MAM, FTP, or tape‑based workflows to cloud‑native, event‑driven fulfillment platforms; partner with architecture and engineering on system design.

• Bachelor’s degree or equivalent experience in Media, Product Management, Operations, or a related field.
• 8+ years in digital or broadcast media environments‑including 3+ years leading product teams or agile squads.
• Hands‑on experience with media asset management (MAM), file‑based delivery, packaging, or multi‑platform distribution workflows.
• Proven ability to manage products that operate at scale, under SLAs, and with high operational sensitivity.
• Strong communication and facilitation skills across technical, operational, and partner stakeholder groups.
• Proficiency with Jira/Confluence and fulfillment‑ops tooling such as MAM/orchestration platforms, file‑transfer acceleration, and operational analytics dashboards.

• Strong technical fluency with the ability to engage deeply with engineering and architecture teams‑able to interpret asset‑management designs, packaging workflows, and file‑transfer protocols, and to contribute meaningfully to technical planning conversations.
• Familiarity with metadata governance, downstream partner specifications, and dynamic packaging / delivery rules across DTC, MVPD, FAST, and syndication endpoints.
• Experience migrating from legacy MAM, FTP/tape, or siloed delivery systems to cloud‑native, event‑driven orchestration platforms.
• Certifications such as CSPO, SAFe POPM, or PMP are a plus.
• Deep empathy for fulfillment and operations users and a passion for building tools that reduce manual steps at scale.
• Familiarity with AI/ML concepts (e.g., LLMs, embeddings) and curiosity in applying them to enhance fulfillment workflows or embed intelligent behaviors like auto‑QC, metadata enrichment, or anomaly detection.

Salary range: $140,000 – $175,000 (bonus eligible). We are accepting applications for this position on an ongoing basis.