Technical Support Executive; L1, L2, L3

Position: Technical Support Executive (L1, L2, L3)
Location: Old Tappan

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Join Accu Web.

Cloud and work with a passionate infrastructure team managing high-availability Linux hosting environments.

Do you enjoy helping people while solving technical problems?

ud, the Technical Support Executive role is more than just answering tickets. It is about understanding customer challenges, troubleshooting real hosting environments, and guiding users with clarity and confidence.

This role is a great fit for someone who wants to build strong technical fundamentals while developing excellent communication skills in a real production environment.

What You Will Do

Your daily responsibilities and impact areas

Customer Support

• 1 Provide technical support to customers via live chat and helpdesk in a 24x7 environment
• 2 Troubleshoot hosting related issues including websites, servers, email, and backups
• 3 Monitor and review server backups and system alerts
• 4 Assist customers with pre-sales and post-sales technical queries

System Management

• 1 Provision VPS and Dedicated Servers for new client orders
• 2 Research issues using internal tools and documentation
• 3 Follow standard processes and escalation procedures
• 4 Assist team members and contribute to smooth daily operations

Maintenance & Updates

• Apply software and operating system updates as required

Skills and Knowledge You Will Build Technical Exposure

Linux and basic server administration Windows Server fundamentals Virtualization and cloud hosting concepts Email services and website hosting stacks

Tools & Platforms Core Strengths

Strong analytical and troubleshooting ability Clear written and verbal communication Customer first mindset

You do not need to be an expert in everything. Curiosity, patience, and willingness to learn matter most.

Why This Role Is a Great Starting Point Hands-on Experience

Hands-on exposure to real hosting environments

Learn in Production

Learn Linux, cloud, and server technologies in production

Clear Growth Path

Clear growth path toward system administration and Dev Ops roles

Supportive team and structured learning environment

Global Experience

Opportunity to work with global customers and real-world problems

Job Title

Technical Support Executive

Location

Old Tappan, NJ

Shift

Rotational shifts including nights and holidays

We value reliability, accountability, and a strong learning attitude.

Who Should Apply

You will enjoy this role if you:

Like helping people and solving problems

Want to build a career in hosting, cloud, or infrastructure

Are comfortable working in a shift based environment

Enjoy learning new technologies through hands-on experience

Take pride in clear communication and accurate solutions

Ready to Apply?

If you are looking for a role that builds both technical skills and confidence, we would be happy to hear from you.

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